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farmnredneck

4 Posts

5472

July 15th, 2012 20:00

Laptop screen blank or dead xps?

I have a xps 1730 laptop. It is around 4 years old. My screen is blank. I cut it off and it was working fine. Next day I went to turn it on and I got nothing, just a blank screen. Hard drive light comes on for a split second but then never comes back on. I have tried to the dvi to another's screen but still blank. It seems like the whole lap top is dead. I even tried replacing the cr2032 battery but nothing. Any ideas would be greatly appreciated. Thank you for your time.

DELL-Sumer C

46 Posts

July 15th, 2012 20:00

Hi farmnredneck

Welcome to the Dell community. Thank you for providing the detailed description about the issue you are facing on the system. I would recommend you to follow these steps and let us know the results

• Remove the battery and the adaptor from the system and hold the power button for 30 seconds and then turn on the system

• Ensure that there is light on the adaptor when plugged into the wall outlet

• Run the hardware diagnostic by using a combination of ‘ Fn and power button ‘ or tap the F12 key on the dell logo screen and select diagnostics option. Observe and note any error code(s) or beep code(s) during the diagnostics

• Check for system LED’s flash codes on top of the keyboard.

Please revert with observations

Sumer

Dell | Social Outreach Professional

farmnredneck

4 Posts

July 17th, 2012 20:00

Thanks, lights and sounds were. Be da be da beep 3 times with blue lights flashing left to right. Then long beep - long beep - long beep 2 times with all 3 lights flashing at once with eah long tone. Then 1 beep and all lights flash once. This does it over and over again Thanks for your help.

DELL-Sumer C

46 Posts

July 18th, 2012 19:00

Hi farmnredneck

Welcome to the Dell community. I have attached the LED flash codes below. Please let me know which pattern is flashing on your system:

1.This is the CPU LED code.

2.This is the memory LED code.

3.This is the system board LED code.

4.This is the video LED code.

5.This is the keyboard LED code.

6.This is the USB LED code.

7.This is the no memory LED code.

8.This is the LCD LED code.

9.This is the modem LED code.

Please revert with observations

Thanks and Regards

Sumer

Dell Social Media Responder

http://twitter.com/DellCares

http://www.facebook.com/Dell

farmnredneck

4 Posts

July 18th, 2012 22:00

Sorry, what came up was #'s 1-9 top to bottom. Nothing else, no codes or anything beside the numbers. Is it something you could email or try it again. Thanks again

farmnredneck

4 Posts

July 18th, 2012 23:00

just to let you know the LED lights were blue and flashed left to right. Not one stayed on. They just keep flashing left to right.

DELL-Sumer C

46 Posts

July 21st, 2012 14:00

Hi farmnredneck

Welcome to the Dell community. Please add me as your friend so that we can take your system details over private messaging. You can click on my name and you will get the option to add me as friend.

Glad to assist you

Thanks and Regards

Sumer

Dell Social Media Responder

http://twitter.com/DellCares

http://www.facebook.com/Dell

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