My laptop is flickering a black screen, or holds a black screen in place when high contrast videos and images are visible to large parts of the screen (or at least that's what I've gathered). Although I've found ways of working around this temporarily, it's not very sustainable. For the record, I've tried methods mentioned in many forums but haven't had much success. I would love for some advice please. Thank you so much in advance!
Dell Inspiron 17inch 5000 series
Intel i7 processor
NVIDIA GeForce GT 750M
We will have to perform the ‘LCD BIST’ (Built in Self-test) on the computer. Please follow the steps mentioned below to run the “LCD BIST’.
In addition, please connect the system to an external monitor and check if the issue reoccurs.
Thanks for the response Ravi. I did the LCD BIST test, and while the colours were on the screen, there was no flickering.
I also do not have access currently to an additional screen.
Is there any other additional information I can give to you to clarify what the root cause is?
Could be the video processor or the video driver. Go to the Nvidia site and download the latest driver for Win 8.1. If this doesn't help, you really need to check with an external monitor. The BIOS display does not use the video card, as the operating system and drivers have not yet loaded, so a clean BIOS display means nothing. You can use a TV as the external monitor, using an HDMI cable. Make sure you select the external monitor (or both) with the appropriate Function Key.