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manojbme26
1 Copper

Laptop wont turn on

I m using inspiron 3542.

It won't turn on overnight. When I  click power button led blinks. After charging 3 hrs it works fine. I using windows 10.no problrm with battery and charger

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3 Replies
Moderator
Moderator

RE: Laptop wont turn on

Hi MANOJBME26,

Kindly review this article - and install the application - Intel Haswell ME FW v9.5.55.1948 update

This should resolve the issue.

Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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manojbme26
1 Copper

RE: Laptop wont turn on

My service tag is <Admin Note: Service tag removed as per privacy policy>.

But after installing also it didnt solved

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Moderator
Moderator

RE: Laptop wont turn on

Hi MANOJBME26,

Does the system resume from hibernation / auto sleep / manual sleep? 

Does it power on only with the power adapter connected - battery disconnected?

Update the BIOS and reinstall the video drivers and chipset drivers and check - http://dell.to/2tboNnY.

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors. 

Keep us updated.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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