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pauliom
6 Indium

Latest BIOS/Driver updates for XPS9550 and WD15 causes Keyboard problems

After taking the latest recommended updates (why do I do it?) external mouse and keyboard now have problems. The keyboard is especially annoying and it inserts multiple key-repeats. It's infrequent but enough to really annoy. Please fix ASAP.

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8 Replies
Moderator
Moderator

RE: Latest BIOS/Driver updates for XPS9550 and WD15 causes Keyboard problems

pauliom,

Reinstall the chipset drivers in the system and reboot the computer to see if that will fix the issues.


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pauliom
6 Indium

RE: Latest BIOS/Driver updates for XPS9550 and WD15 causes Keyboard problems

Could you be a little more specific? There are a lot of chipset drivers to choose from.

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Moderator
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RE: Latest BIOS/Driver updates for XPS9550 and WD15 causes Keyboard problems

PAULIOM,

You will need to add your service tag number on the site below to see the configuration of your computer. 

Dell Drivers, Downloads and Manuals


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pauliom
6 Indium

RE: Latest BIOS/Driver updates for XPS9550 and WD15 causes Keyboard problems

There are 8 downloads under the 'chipset' heading. Is there a specific one you believe needs to be reinstalled?

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Moderator
Moderator

RE: Latest BIOS/Driver updates for XPS9550 and WD15 causes Keyboard problems

PAULIOM,

That is why you would need to add your system service tag on the site. To view the computer hardware configuration. 


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#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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pauliom
6 Indium

RE: Latest BIOS/Driver updates for XPS9550 and WD15 causes Keyboard problems

Yes, and no. There are a number of different TYPES of items to download. E.g. Intel Thunderbolt Controller Driver, Intel Serial IO Driver, etc. Which of these are you talking about?

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Moderator
Moderator

RE: Latest BIOS/Driver updates for XPS9550 and WD15 causes Keyboard problems

PAULIOM 

Click the link below to download the chipset drivers,

XPS9550 Chipset Drivers


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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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pauliom
6 Indium

RE: Latest BIOS/Driver updates for XPS9550 and WD15 causes Keyboard problems

Thanks, I ran that but it hasn't helped.

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