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zlandry
1 Copper

Latitude 3440 Wireless Driver installation failure

After installing Windows 8 Pro with a disk provided by Dell, I lost almost all my device drivers. I began with the chipset driver as recommended by Dell. After that I attempted to install "Dell Wireless 1705 802.11b/g/n, BT4.0+HS Driver" when I run the exe I get a failure, including when I run as administrator.

Here is the error log:

[07/06/15 15:42:45] Update Package Execution Started

[07/06/15 15:42:45] Original command line: "E:\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00.EXE"
[07/06/15 15:42:45] DUP Framework EXE Version: 3.0.93.1
[07/06/15 15:42:45] DUP Release: NMK2FX00-00
[07/06/15 15:42:45] Intializing framework...
[07/06/15 15:42:48] logo.png
[07/06/15 15:42:57] User Command: attended
[07/06/15 15:42:57] DUP Capabilities Value: 39845887 (0x25FFFFF)
[07/06/15 15:42:57] DUP Vendor Software Version: 10.0.0.263
[07/06/15 15:42:57] Local System/Model Compatible with this Package? Yes
[07/06/15 15:42:57] Local System OS Version: 6.2.0.0
[07/06/15 15:42:57] OS Compatible with this Package? Unknown
[07/06/15 15:42:57] Local System OS Language: Unknown
[07/06/15 15:42:57] Language Compatible with this Package? Unknown
[07/06/15 15:43:03] Identified Behavior : attended
[07/06/15 15:43:03] Temporary payload log file name: C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUPE4E7.tmp
[07/06/15 15:43:03] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUPE4E7.tmp"
[07/06/15 15:43:03] Path : C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00
[07/06/15 15:43:03] Identified Behavior : attended
[07/06/15 15:43:03] Append Vendor Software Log: C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUPE4E7.tmp
[07/06/15 15:43:03]
--- Start of Vendor Software Log ---

[07/06/15 15:43:03] ASCII payload log file detected.
[07/06/15 15:43:03] [2015-7-6 15:43:03] Setup start up.
[2015-7-6 15:43:03] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUPE4E7.tmp"]
[2015-7-6 15:43:03] The current system isn`t supported.
[2015-7-6 15:43:03] Setup end.(10)

[07/06/15 15:43:03]
--- End of Vendor Software Log ---

[07/06/15 15:43:03] Vendor Software Return Code: 10
[07/06/15 15:43:04] logo.png
[07/06/15 15:43:05] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[07/06/15 15:43:05] Exit Code set to: 5 (0x5)
[07/06/15 15:43:05] Result: FAILURE
[07/06/15 15:43:10] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[07/06/15 15:43:10] Execution terminated at date-time 07/06/15 15:43:10
[07/06/15 15:43:10] ######

਍਍[07/06/15 15:43:20] Update Package Execution Started
[07/06/15 15:43:20] Original command line: "E:\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00.EXE"
[07/06/15 15:43:20] DUP Framework EXE Version: 3.0.93.1
[07/06/15 15:43:20] DUP Release: NMK2FX00-00
[07/06/15 15:43:20] Intializing framework...
[07/06/15 15:43:20] logo.png
[07/06/15 15:43:21] User Command: attended
[07/06/15 15:43:21] DUP Capabilities Value: 39845887 (0x25FFFFF)
[07/06/15 15:43:21] DUP Vendor Software Version: 10.0.0.263
[07/06/15 15:43:21] Local System/Model Compatible with this Package? Yes
[07/06/15 15:43:21] Local System OS Version: 6.2.0.0
[07/06/15 15:43:21] OS Compatible with this Package? Unknown
[07/06/15 15:43:21] Local System OS Language: Unknown
[07/06/15 15:43:21] Language Compatible with this Package? Unknown
[07/06/15 15:43:25] Identified Behavior : attended
[07/06/15 15:43:25] Temporary payload log file name: C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP3C1F.tmp
[07/06/15 15:43:25] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP3C1F.tmp"
[07/06/15 15:43:25] Path : C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00
[07/06/15 15:43:25] Identified Behavior : attended
[07/06/15 15:43:25] Append Vendor Software Log: C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP3C1F.tmp
[07/06/15 15:43:25]
--- Start of Vendor Software Log ---

[07/06/15 15:43:25] ASCII payload log file detected.
[07/06/15 15:43:25] [2015-7-6 15:43:25] Setup start up.
[2015-7-6 15:43:25] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP3C1F.tmp"]
[2015-7-6 15:43:25] The current system isn`t supported.
[2015-7-6 15:43:25] Setup end.(10)

[07/06/15 15:43:25]
--- End of Vendor Software Log ---

[07/06/15 15:43:25] Vendor Software Return Code: 10
[07/06/15 15:43:27] logo.png
[07/06/15 15:43:27] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[07/06/15 15:43:27] Exit Code set to: 5 (0x5)
[07/06/15 15:43:27] Result: FAILURE
[07/06/15 15:43:29] Open file: C:\ProgramData\Dell\UpdatePackage\Log\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00.txt
[07/06/15 15:44:12] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[07/06/15 15:44:12] Execution terminated at date-time 07/06/15 15:44:12
[07/06/15 15:44:12] ######

਍਍[07/06/15 15:44:39] Update Package Execution Started
[07/06/15 15:44:39] Original command line: "E:\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00.EXE"
[07/06/15 15:44:39] DUP Framework EXE Version: 3.0.93.1
[07/06/15 15:44:39] DUP Release: NMK2FX00-00
[07/06/15 15:44:39] Intializing framework...
[07/06/15 15:44:39] logo.png
[07/06/15 15:44:40] User Command: attended
[07/06/15 15:44:40] DUP Capabilities Value: 39845887 (0x25FFFFF)
[07/06/15 15:44:40] DUP Vendor Software Version: 10.0.0.263
[07/06/15 15:44:40] Local System/Model Compatible with this Package? Yes
[07/06/15 15:44:40] Local System OS Version: 5.1.3.0
[07/06/15 15:44:40] OS Compatible with this Package? Unknown
[07/06/15 15:44:40] Local System OS Language: Unknown
[07/06/15 15:44:40] Language Compatible with this Package? Unknown
[07/06/15 15:44:44] Identified Behavior : attended
[07/06/15 15:44:44] Temporary payload log file name: C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP7163.tmp
[07/06/15 15:44:44] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP7163.tmp"
[07/06/15 15:44:44] Path : C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00
[07/06/15 15:44:44] Identified Behavior : attended
[07/06/15 15:44:44] Append Vendor Software Log: C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP7163.tmp
[07/06/15 15:44:44]
--- Start of Vendor Software Log ---

[07/06/15 15:44:44] ASCII payload log file detected.
[07/06/15 15:44:44] [2015-7-6 15:44:44] Setup start up.
[2015-7-6 15:44:44] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP7163.tmp"]
[2015-7-6 15:44:44] The current system isn`t supported.
[2015-7-6 15:44:44] Setup end.(10)

[07/06/15 15:44:44]
--- End of Vendor Software Log ---

[07/06/15 15:44:44] Vendor Software Return Code: 10
[07/06/15 15:44:47] logo.png
[07/06/15 15:44:47] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[07/06/15 15:44:47] Exit Code set to: 5 (0x5)
[07/06/15 15:44:47] Result: FAILURE
[07/06/15 15:44:49] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[07/06/15 15:44:49] Execution terminated at date-time 07/06/15 15:44:49
[07/06/15 15:44:49] ######

਍਍[07/06/15 15:46:04] Update Package Execution Started
[07/06/15 15:46:04] Original command line: "E:\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00.EXE"
[07/06/15 15:46:04] DUP Framework EXE Version: 3.0.93.1
[07/06/15 15:46:04] DUP Release: NMK2FX00-00
[07/06/15 15:46:04] Intializing framework...
[07/06/15 15:46:04] logo.png
[07/06/15 15:46:07] User Command: attended
[07/06/15 15:46:07] DUP Capabilities Value: 39845887 (0x25FFFFF)
[07/06/15 15:46:07] DUP Vendor Software Version: 10.0.0.263
[07/06/15 15:46:07] Local System/Model Compatible with this Package? Yes
[07/06/15 15:46:07] Local System OS Version: 6.2.0.0
[07/06/15 15:46:07] OS Compatible with this Package? Unknown
[07/06/15 15:46:07] Local System OS Language: Unknown
[07/06/15 15:46:07] Language Compatible with this Package? Unknown
[07/06/15 15:46:11] Identified Behavior : attended
[07/06/15 15:46:11] Temporary payload log file name: C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUPC4FC.tmp
[07/06/15 15:46:11] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUPC4FC.tmp"
[07/06/15 15:46:11] Path : C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00
[07/06/15 15:46:11] Identified Behavior : attended
[07/06/15 15:46:11] Append Vendor Software Log: C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUPC4FC.tmp
[07/06/15 15:46:11]
--- Start of Vendor Software Log ---

[07/06/15 15:46:11] ASCII payload log file detected.
[07/06/15 15:46:11] [2015-7-6 15:46:11] Setup start up.
[2015-7-6 15:46:11] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUPC4FC.tmp"]
[2015-7-6 15:46:11] The current system isn`t supported.
[2015-7-6 15:46:11] Setup end.(10)

[07/06/15 15:46:11]
--- End of Vendor Software Log ---

[07/06/15 15:46:11] Vendor Software Return Code: 10
[07/06/15 15:46:12] logo.png
[07/06/15 15:46:12] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[07/06/15 15:46:12] Exit Code set to: 5 (0x5)
[07/06/15 15:46:12] Result: FAILURE
[07/06/15 15:47:58] Open file: C:\ProgramData\Dell\UpdatePackage\Log\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00.txt
਍਍[07/06/15 15:56:01] Update Package Execution Started
[07/06/15 15:56:01] Original command line: "C:\Users\zlandry\Desktop\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00.EXE"
[07/06/15 15:56:02] DUP Framework EXE Version: 3.0.93.1
[07/06/15 15:56:02] DUP Release: NMK2FX00-00
[07/06/15 15:56:02] Intializing framework...
[07/06/15 15:56:07] logo.png
[07/06/15 15:56:09] User Command: attended
[07/06/15 15:56:09] DUP Capabilities Value: 39845887 (0x25FFFFF)
[07/06/15 15:56:09] DUP Vendor Software Version: 10.0.0.263
[07/06/15 15:56:09] Local System/Model Compatible with this Package? Yes
[07/06/15 15:56:09] Local System OS Version: 6.2.0.0
[07/06/15 15:56:09] OS Compatible with this Package? Unknown
[07/06/15 15:56:09] Local System OS Language: Unknown
[07/06/15 15:56:09] Language Compatible with this Package? Unknown
[07/06/15 15:56:15] Identified Behavior : attended
[07/06/15 15:56:15] Temporary payload log file name: C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP71FE.tmp
[07/06/15 15:56:15] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP71FE.tmp"
[07/06/15 15:56:15] Path : C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00
[07/06/15 15:56:15] Identified Behavior : attended
[07/06/15 15:56:20] Append Vendor Software Log: C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP71FE.tmp
[07/06/15 15:56:20]
--- Start of Vendor Software Log ---

[07/06/15 15:56:20] ASCII payload log file detected.
[07/06/15 15:56:20] [2015-7-6 15:56:20] Setup start up.
[2015-7-6 15:56:20] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00\DUP71FE.tmp"]
[2015-7-6 15:56:20] The current system isn`t supported.
[2015-7-6 15:56:20] Setup end.(10)

[07/06/15 15:56:20]
--- End of Vendor Software Log ---

[07/06/15 15:56:20] Vendor Software Return Code: 10
[07/06/15 15:56:22] logo.png
[07/06/15 15:56:22] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[07/06/15 15:56:22] Exit Code set to: 5 (0x5)
[07/06/15 15:56:22] Result: FAILURE
[07/06/15 15:56:26] Open file: C:\ProgramData\Dell\UpdatePackage\Log\3440_Network_Driver_NMK2F_WN_10.0.0.263_A00.txt

I tried running it in compatibility mode as well and also failed.

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1 Reply
Moderator
Moderator

RE: Latitude 3440 Wireless Driver installation failure

After installing Windows 8 Pro with a disk provided by Dell, I lost almost all my device drivers. I began with the chipset driver as recommended by Dell. After that I attempted to install "Dell Wireless 1705 802.11b/g/n, BT4.0+HS Driver" when I run the exe I get a failure, including when I run as administrator.

I tried running it in compatibility mode as well and also failed.

You upgraded to Windows 8, but did you then upgrade to Windows 8.1?

For the Dell 1705 Windows 8 uses Version 10.0.0.247, A00

For the Dell 1705 Windows 8.1 uses Version 10.0.0.263, A00

If you're trying to install the wrong driver for the version of Windows 8 that you're running you probably will see the error you get.  It looks like you're trying to install the 8.1 version of the driver but you only stated that you upgraded to Windows 8.0

Let me know which actual version of Windows that you're running.  If I'm right about the version of Windows you're running the link to 10.0.0.247 should work for you.

Todd

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