RandDennis
Not applicable

Latitude 7370 touchpad button unresponsive

So my left touchpad button has become unresponsive. 

It doesn't seem to be mechanically damaged.

when I use the touchpad utility and swap functionality between the two buttons, it doesn't perform either so I'm guessing this is a physical rather than driver issue.

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Dell-SreejithR
Moderator
Moderator

RE: Latitude 7370 touchpad button unresponsive

Thank you for your message.



Is the touchpad button sticky, has there been any liquid spillage?



Run a custom test on the touchpad by following these steps & check if there is any other error listed.



1) Press <F12> at the welcome screen for the boot menu

2) At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, then press <Enter> to begin ePSA.

3) Choose no for memory test and then choose system test

4) Now click on custom test and highlight Touchpad/ input devices and click run test


Please click on my Dell username & send a private message with the service tag, registered name & email address. We will look into this & assist you within our support boundaries.


Dell-SreejithR
Social Media Support
#IWork4Dell

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