aburrow
1 Copper

Latitude 7480 Sleep/Wake Issue

I've got a number of 7480 Laptops.  I've been using 2 for testing.


Same BIOS version and settings, Same OS configuration, No dock attached. both have a power brick and Network Cable attached.

One laptop will wake with the press of any button on the keyboard, the other will only wake when I press the Power button.

I'm at a loss to explain why.

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3 Replies
Community Manager
Community Manager

RE: Latitude 7480 Sleep/Wake Issue

Hi aburrow,

Thanks for posting.

Here is some information you may find helpful:

http://dell.to/2yJdedj



Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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aburrow
1 Copper

RE: Latitude 7480 Sleep/Wake Issue

Robert,

Thanks for the URL.  I have gone through everything on that page before, but just did go through it again just to be sure.

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Community Manager
Community Manager

RE: Latitude 7480 Sleep/Wake Issue

Since you've tried everything, perhaps contacting Dell Tech Support for further troubleshooting would be in order.  You can contact Tech Support at 1-800-624-9896  or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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