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MrMaguire
2 Bronze

Latitude D610 | Won't POST After Upgrading RAM

Hello,

I have a Dell Latitude D610 which previously had 2 x 512MB sticks of DDR2-533 installed.

I wanted to upgrade this to 2GB of DDR2-533, so I purchased two Kingston KTM - TP3480/1G sticks of memory.

I installed the RAM into the laptop making sure that the contacts on the RAM sticks were clean and the sticks themselves were well seated. I also discharged myself of static electricity and made sure to handled the sticks carefully.

My problem is that the laptop won't POST with any of the new sticks installed in any of the DIMMs. I have tried every configuration possible with no success.

Failing everything so far, I put the two sticks in an Inspiron 1525 and it POSTed. It booted into Windows and detected all of the memory. I also ran Memtest86+ and the RAM gave no errors.

I'm really confused here. Why won't it work? Any help is appreciated.

Lotsa Dell computers. Too many to fit in the signature.

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16 Replies

Re: Latitude D610 | Won't POST After Upgrading RAM

Hi,

There is a possibility that the memory that you have purchased is not compatible with your computer. Your system supports the memory with following specifications: 

I was not able to find any concrete information about the memory module that you have purchased. If you can provide me some more information about the modules that you have purchased, I will be able to assist you in a better way.

Please reply with information.

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 
To know more about Dell’s products, services and drivers & downloads, please go here

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MrMaguire
2 Bronze

Re: Latitude D610 | Won't POST After Upgrading RAM

Hello, thanks for the reply.

The memory I bought is 2GB (2 x 1GB sticks) of Kingston DDR2-533 (PC2-4200) and it says that it's 1.8V.

Lotsa Dell computers. Too many to fit in the signature.

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MrMaguire
2 Bronze

Re: Latitude D610 | Won't POST After Upgrading RAM

I bought two sticks of RAM. The module no. is Kingston KTM-TP3480/1G

I found them for sale on overstock(dot)com with a quick google search. That should give some more info.

Please note that I bought these as a kit used from eBay.

Lotsa Dell computers. Too many to fit in the signature.

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MrMaguire
2 Bronze

Re: Latitude D610 | Won't POST After Upgrading RAM

Sorry that's

Kingston KTM-TP3840/1G

FRU: 40E8996

Lotsa Dell computers. Too many to fit in the signature.

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MrMaguire
2 Bronze

Re: Latitude D610 | Won't POST After Upgrading RAM

Just a quick update.

There was a 512MB stick of Hynix memory in DIMM A (under the keyboard).

It appears that it won't POST with anything other than this stick. I have tried the stick that was in DIMM B as well as a spare stick that is known to be working, with no success.

I have also left the CMOS battery out over night and it has made no difference.

Lotsa Dell computers. Too many to fit in the signature.

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Re: Latitude D610 | Won't POST After Upgrading RAM

Hi,

The memory modules do match the specifications of memory compatible with your computer. However, if you are able to use the previous memory modules with computer, that means the memory slots and system hardware is working perfectly fine. It can be issue with memory modules as well (could be faulty). You can try other memory modules compatible with your computer. However, If you need to install memory modules in two connectors, install a memory module in the connector labeled "DIMM B" before you install a module in the connector labeled "DIMM A.

You can also refer to the link: http://dell.to/X8qXSl

Please reply for further clarifications.

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 
To know more about Dell’s products, services and drivers & downloads, please go here

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MrMaguire
2 Bronze

Re: Latitude D610 | Won't POST After Upgrading RAM

Hello.

That is correct, I am able to use the old memory modules, but only in the DIMMs they were in previously. As mentioned before, I tested the new modules in an Inspiron 1525 using Memtest86 and they tested fine with multiple passes.

I didn't buy this laptop brand new, so I looked up the service tag on the Dell website and found that it originally came with 512MB of RAM. I suspect that this would be the single 512MB stick of Hynix memory that was in DIMM A.

This means that at some point, somebody acquired another 512MB stick of memory and installed it in the then empty DIMM B slot.

Here's the best bit, I tried the other 512MB module (the one that was in DIMM B) in DIMM A, and it didn't work. I also tried another spare stick of 512MB DDR2-533 RAM in DIMM A and it didn't work! And none of the 1GB kingston sticks work in DIMM A either!

If I install any of the sticks of DDR2-533 that I currently have in DIMM B, it'll work just fine. It seems that for it to work, either DIMM A has to be empty, or have the original stick of Hynix memory in it.

Lotsa Dell computers. Too many to fit in the signature.

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Re: Latitude D610 | Won't POST After Upgrading RAM

Hi,

My apologies for delayed response. You can power on your computer with the one memory stick and then update the BIOS of your computer. 

Note: Before flashing the BIOS please check the following:-

  • Battery should have 10% or greater charge
  • Adapter should be connected
  • No external devices should be connected.
  • All other programs should be closed and documents saved

You can download and install the BIOS of your computer: http://dell.to/RF8A46

Steps to download BIOS: 
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the BIOS on your desktop.
  • Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
  • Follow the prompts on screen to update BIOS.
     
Please reply with the findings.

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 
To know more about Dell’s products, services and drivers & downloads, please go here

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MrMaguire
2 Bronze

Re: Latitude D610 | Won't POST After Upgrading RAM

Hello. Thanks for the reply.

It would appear that I already have the latest BIOS available on the Dell drivers and downloads page, which is revision A06.

The A06 revision BIOS was released on the 12th of October 2005 and my system was shipped on the 17th of December 2005, according to the system configuration page under my service tag. So it came with it pre-installed and has never been updated. As far as I can tell, the machine has never had any kind of warranty work done to it.

Lotsa Dell computers. Too many to fit in the signature.

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