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Latitude E4200 running Win7 SSD drive un-restorable "Cannot get Smart status" error
Hello,
I can't reload Win 7 on this nice old Latitude E4200.
Repair and reload from restore from restore point don't work, always bombs out with Win restore error detail "Bad Patch". (There is no 'Dell' option in the repair/ diagnostic menu.) So, I downloaded a boot image to USB port as instructed.
On Win7 re-install from USB boot, Step 1 diagnostics and Step 2 backup worked cleanly, but wouldn't proceed to Step 3, with the following error: Samsung SSD PB22-JS3 FDE TM 128GB: "Cannot get Smart status".
Can anyone please enlighten me?
THANKS
DELL-Akshatha M
1.2K Posts
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October 19th, 2016 07:00
Hi Gord_Van,
Thank you for reaching out to Dell Community Forum.
Please run the on-board Dell diagnostics and capture any error code or message you receive. You can follow the instructions from the below link:
http://dell.to/2drLyPQ
Please private message us the service tag of the system along with your email id, so that we can check on the system configuration.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Gord_Van
3 Posts
0
October 19th, 2016 13:00
Hello Akshatha,
Thanks for these instructions.
Upon running the diagnostics, the following error is immediately returned:
(Pre-boot system assessment build 4127)
Error code 0411
2000-0411
Cables - RTC battery not connected
(Hit Y to continue testing ... )
Then, all (extended) memory tests pass.
Then:
"Pre-boot system assessment complete. No diagnostic utility partition identified. Hit Ok to reboot..."
Windows then attempts to load but crashes with blue screen, unreadable.
Upon launching Windows startup repair:
"Startup Repair cannot repair automatically."
Details:
Event: StartupRepairOffline
Sig 01: 6.1.7600.16385
Sig 02: 6.1.7600.16385
Sig 03: Unknown
Sig 04: 21199684
Sig 05: AutoFailover
Sig 06: 12
Sig 07: BadPatch
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
THANKS for looking into this,
-- Gord_Van
DELL-Akshatha M
1.2K Posts
0
October 20th, 2016 08:00
Hi Gord_Van,
Thank you for these details.
I have responded to your private message.
Gord_Van
3 Posts
0
October 27th, 2016 01:00
Re: Error code 0411 Cables - RTC battery not connected:
Samsung SSD drive.
I tried re-seating the cable to the drive, but no change. I couldn't see any other connections to the drive itself.
The drive cable seems fragile. Do these sorts of cables, or the connectors connecting them, tend to fail?
Also, is this a proprietary cable, or a 'standard' laptop SATA cable?
Could this error also indicate other cable/connection problems? (For ex., what is the 'RTC battery connection' - does this have anything to do with the CMOS battery?
Thanks,
--Gord_Van