This post is more than 5 years old
10 Posts
0
120133
Latitude E4310 PSA v4126 Error Code 2000:8003
I have an E4310 here that has been BSOD-ing on Win7 x86 SP1 (6.1.7601.0.256.4)
Minidumps were pointing to iaStorV.sys driver. There was no iaStor.sys (no 'V' in name) when the BSODs had started.
Downloading the newest avaliable version of the Intel Matrix Storage Drivers created a driver named iaStor.sys with a version 11.2.0.1006.
Windows now lets the user log into the profile, however still BSODs a minute or so after login. Before updating the Intel drivers - it would BSOD every time right after entering the user's password.
This specific error code (2000:8003) does not appear anywhere on the PSA Code List at http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266787
Any input would be greatly appreciated before the laptop gets rebuilt!
DELL-Vikram M
1.1K Posts
1
September 5th, 2012 14:00
Hi,
Since we have exhausted all the possible troubleshooting steps, I would recommend you to re install the operating system. Below are the steps:
Note: - Please backup all your data as you will lose everything saved on your system. This includes all your pictures, music, documents etc. All the programs/software which you installed on the system will be deleted. Also, if your system was shipped with MS office starter, the same cannot be re installed.
• Insert the windows Install DVD into the DVD drive, and then restart your computer. When the message press any key to boot from the CD or DVD ... appears, press a key to continue booting to the DVD.
• After Windows 7 setup loads, confirm the language, time, currency and keyboard method settings are correct then click 'Next'.
• On the windows 7 Installation page, click 'Install Now'.
• Review the terms and click 'I accept the license terms' to proceed.
• On the 'Which type of installation do you want?' Window, click Custom (advanced).
• On the 'Where do you want to install Windows' window, make sure the largest primary partition is selected then click 'Next'. If the primary partition has 0GB free, there should be a separate line for unallocated space. Select this unallocated space and click 'Next'.
Note: Your computer will restart several times during installation.
• The next couple of screens allow you to personalize and customize Windows 7.
• Once you see the desktop, you are ready to move on to the next step.
Below is the link for the operating system re installation:-
http://bit.ly/NSyqfE
Once the opreting system is re installed, install the drivers in the following sequence:
1. Chipset.
2. Video driver.
3. Network Interface Card.
4. Audio adapter.
5. Wireless Network Card.
6. Touchpad.
7. Bluetooth, if applicable.
Please let me know if you need assistance in installing the drivers.
I would like to inform you that the PSA error code that you mentioned would have the error message along with it. I would appreciate if you can let me know the exact error message that you get. Please post a screen show with the error code/message, if possible.
Keep me posted. Please reply for further questions.
m.riston
10 Posts
1
September 6th, 2012 06:00
Thanks Vikram - I gave up around noon yesterday and reimaged the machine with ConfigMgr.
Thankfully appears to have been an OS corruption as I haven't BSOD'd on the machine since reimaging.
m.riston
10 Posts
0
September 4th, 2012 11:00
Issue update - Talked with ProSupport and they were unable to find a description for Error Code 2000:8003
DELL-Vikram M
1.1K Posts
1
September 4th, 2012 12:00
Hi,
You should change the SATA operation settings from "RAID Autodetect/ACHI" tO "Raid Autodetect/ATA" in system setup(BIOS). Below are the steps:
You can also run the diagnostics on your system to check the hardware functionality:
Boot your system to “Safe Mode with networking” and run Intel Driver Update Utility. Below are the steps:
http://intel.ly/OPWrVg
If the above steps do not work, you can try doing a system restore from “Safe Mode with networking”:
Note: A System Restore message may appear that lists configuration changes that System Restore will make. Click “OK”.
Keep me posted. Please reply for any further questions.
m.riston
10 Posts
0
September 5th, 2012 07:00
Intel Driver Update Utility will not install.
I've added http://*.intel.com to trusted sites & lowered Trusted Site security down to the lowest setting.
I'm connected via my phone therefore no firewall. I've also tried while being connected to my company's secure network and our guest network.
m.riston
10 Posts
0
September 5th, 2012 07:00
Hi Vikram!
The SATA operation setting was actually at RAID ON. I changed it to AHCI and get into a boot loop with Windows. Running Startup Repair multiple times (as reccomended in many boot-loop situations) does not work.
Changing from AHCI to ATA also boot loops. Repair does not help.
I have not done the usual steps with bootrec and bcdedit yet.
The PSA diagnostics only threw errors 2000:8003. Dell Diagnostic CD did not throw any errors.
MemTest86+ ran 23 successful tests overnight with 0 errors.
I will let this current Startup Repair finish then boot into Safe Mode w/ Networking and try using Intel's Driver Update Utility. I will also switch the computer back to using RAID ON as the SATA operation mode before this.
Also, Last Known Good Configuration did not work in resolving the BSOD. I have also done System Restores to two previous points in the past (both were Windows Updates, if I remember correctly), but neither helped resolve the BSOD.
Again, computer is Win7 x86 6.1.7601.7.0.256.4
DELL-Vikram M
1.1K Posts
0
September 6th, 2012 06:00
Hi,
I am glad that the issue is resolved. Please reply if you have any further questions.