Highlighted
mtrantham
Bronze

Latitude E5470 Fingerprint Windows 7

I just got this computer, but the fingerprint scanner does not work.  It seems not to have a driver, and I suspect that the Windows 7 was loaded by our IT folks.

Can I get a driver?

0 Kudos
8 Replies
Moderator
Moderator

RE: Latitude E5470 Fingerprint Windows 7

Hi MTRANTHAM,

Update the BIOS - http://dell.to/2brJ0AN - and restart the system and install the ControlVault Driver and ControlVault Firmware listed under Security tab.

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos
mtrantham
Bronze

RE: Latitude E5470 Fingerprint Windows 7

Hello Rishi,

Thanks for the advice, but where is the Security tab?  I've updated the BIOS.

Best Regards,

Mike

0 Kudos
mtrantham
Bronze

RE: Latitude E5470 Fingerprint Windows 7

Ok, I got the driver and firmware, but now Windows says "no fingerprint management software".  Where do I find that?

0 Kudos
mtrantham
Bronze

RE: Latitude E5470 Fingerprint Windows 7

I tried downloading security tools (DDP), it somehow did not connect to the fingerprint scanner.

0 Kudos
Moderator
Moderator

RE: Latitude E5470 Fingerprint Windows 7

Hi Mike,

Thank you for the update.

Download and install these - 

http://dell.to/2b7v24t

http://dell.to/2b09ppA

Check in device manager if the fingerprint reader is detected or not. Based on this, we shall research further. 

Keep us updated.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos
mtrantham
Bronze

RE: Latitude E5470 Fingerprint Windows 7

Hello Rishi,

I installed those, then looked in device manager.  There were three unrecognized devices, so I deleted those.  The biometric device did not show up in device manager that time.  I rebooted, and now it shows up in device manager and says it's functioning properly.  Windows still says I have no fingerprint management software installed and Dell Data Protection still will not read my fingerprints.

The controlvault device also shows up and declares itself functional in device manager.

0 Kudos
mtrantham
Bronze

RE: Latitude E5470 Fingerprint Windows 7

It's working now.  The last change was telling allowing domain logon and stopping the computer from powering the device down.

Thanks!

0 Kudos
Moderator
Moderator

RE: Latitude E5470 Fingerprint Windows 7

Hi Mike,

Thank you for the update.

Glad to hear that you managed to resolve the issue.

Should you need any info / help, contact us anytime.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos