I just got this computer, but the fingerprint scanner does not work. It seems not to have a driver, and I suspect that the Windows 7 was loaded by our IT folks.
Can I get a driver?
Update the BIOS - http://dell.to/2brJ0AN - and restart the system and install the ControlVault Driver and ControlVault Firmware listed under Security tab.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
Thank you for the update.
Download and install these -
Check in device manager if the fingerprint reader is detected or not. Based on this, we shall research further.
Keep us updated.
I installed those, then looked in device manager. There were three unrecognized devices, so I deleted those. The biometric device did not show up in device manager that time. I rebooted, and now it shows up in device manager and says it's functioning properly. Windows still says I have no fingerprint management software installed and Dell Data Protection still will not read my fingerprints.
The controlvault device also shows up and declares itself functional in device manager.