Latitude E5470 Fingerprint Windows 7

Hi MTRANTHAM,

Update the BIOS - http://dell.to/2brJ0AN - and restart the system and install the ControlVault Driver and ControlVault Firmware listed under Security tab.

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Hello Rishi,

Thanks for the advice, but where is the Security tab?  I've updated the BIOS.

Best Regards,

Mike

I tried downloading security tools (DDP), it somehow did not connect to the fingerprint scanner.

Hi Mike,

Thank you for the update.

Download and install these - 

http://dell.to/2b7v24t

http://dell.to/2b09ppA

Check in device manager if the fingerprint reader is detected or not. Based on this, we shall research further. 

Keep us updated.

Hello Rishi,

I installed those, then looked in device manager.  There were three unrecognized devices, so I deleted those.  The biometric device did not show up in device manager that time.  I rebooted, and now it shows up in device manager and says it's functioning properly.  Windows still says I have no fingerprint management software installed and Dell Data Protection still will not read my fingerprints.

The controlvault device also shows up and declares itself functional in device manager.

It's working now.  The last change was telling allowing domain logon and stopping the computer from powering the device down.

Thanks!

Hi Mike,

Thank you for the update.

Glad to hear that you managed to resolve the issue.

Should you need any info / help, contact us anytime.