jamichau
1 Nickel

Latitude E5530, Unknown Device, Dev. Mgr

I just dropped our corporate 64-bit Windows 7 image onto a new E5530.  This system is considered "unknown" (non-standard) in our environment, so the image was missing a good portion of drivers. I downloaded all the drivers from  http://www.dell.com/support/troubleshooting/us/en/04/servicetag/xxxxxxx    after having set the OS to 64-bit Windows 7 and turned off the filter so I could see "all drivers".  After installing almost every file from that page, I still have an unknown device under Other Devices.   If I look at the properties for Unknown Device, Details tab, Hardware Ids category shows 3 lines, all starting with "IUSB3\ROOT_HUB30&VID...".  Does anyone know to what this refers and which driver I need to resolve its "unknown" status?  Thanks much,

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4 Replies

Re: Latitude E5530, Unknown Device, Dev. Mgr

Hi jamichau,

The unknown device as per the Device ID is a USB 3.0 Root Hub. I suggest you to reinstall the Chipset and Intel USB 3.0 eXtensible Host Controller Drivers from the drivers download page.

Please let me know about your findings.

Thanks and Regards,
Rajath N
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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jamichau
1 Nickel

Re: Latitude E5530, Unknown Device, Dev. Mgr

Thanks for the reply, Rajath.  I tried that this morning and rebooted, still had the unknown device.  Then, not expecting it to work, I went into the properties of the unknown device in device manager, clicked the Driver tab, and clicked the Update Driver button.  I then selected "Search automatically for update driver software".  Windows thought about it for awhile, then displayed a message that the driver had been updated and I have no Unknown Device anymore!  WooHooo!  Fixed!  I don't think I have ever seen the Update Driver button work before!  Nice, for a change.

JohnnyEx
1 Copper

Re: Latitude E5530, Unknown Device, Dev. Mgr

Just for anyone else looking... I also had the "Unknown Device" listed in device manager but using Windows update did not find the driver.  The driver I needed was the "ST Microelectronics Free Fall Data Protection Driver" listed under "Chipset" category.

http://www.dell.com/support/drivers/us/en/555/DriverDetails/Product/latitude-e5530?driverId=XWJWG&os...

- Johnny

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BradKiefer
1 Copper

RE: Latitude E5530, Unknown Device, Dev. Mgr

yup - that was the same one for me

wiped Ubuntu, put our Win 7 ent. on and ended up with 1 left

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