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6 Posts
1
28023
Latitude E5540 - Fingerprint reader has no management application installed
I have all the drivers(Including the fingerprint reader and DDP | ST) installed, but when I open biometric devices, it says "Fingerprint reader has no management application installed". I saw one thread similar to this, but it was unanswered. Thank you for your time.
Specs:
Dell Latitude E5540
Windows 7 Pro 64bit
Intel Core i5-4310U
8GB DDR3 RAM
128GB SSD
Backlit Keyboard w/Dual Pointers and Fingerprint Reader
1336x768 Display
Intergrated Graphics: Intel HD 4400
DELL-Prajwal Sh
395 Posts
1
July 23rd, 2015 00:00
Hi,
Thank you for writing to the Dell Community Forum.
The Dell Data Protection - Security Tools Application is required to manage the fingerprint and password options on this system.
Please check the following link to download the application:
http://dell.to/1TSFw7a
Please let me know if you have any questions.
Emilio MC
6 Posts
0
July 23rd, 2015 13:00
Thank you for the fast reply, but this did not help me in anyway. I specifically said I arleady had installed Dell Data Protection | Security Tools. Although I did get it to work by opeing Security Tools and doing it from there. Using windows biometic device manager, it won't work. This did help somebody though so I'll leave it as the answer.
clinit
1 Message
0
July 23rd, 2015 00:00
Thanks a lot for your answer!
You helped me because I had the same problem