Latitude E5550 - headphones won't work when laptop is plugged into docking station

Is the headset being detected at all by the notebook when detected? Right click on the speaker icon on the task bar and choose playback devices, are the headphones listed? If they are listed click on it and then click the configure button to bring up speaker setup. Click the test button and do you get the test chimes via the headset?

If you did hear the test chimes then the headset is working fine.   Clicking cancel should return you back to sound properties. Make sure that headphone is still selected and then click the “Set Default” button. This should but the green “default” checkmark icon on the headphones now. Test to see if the headset is working correctly now.

If you continue to have problems please reply back with the model of docking station and headphones that are being used. Please also include if the headphones have an analog connection (headphone jack) or are USB. Please also include the version of Windows on the system.

Thanks

TB

I have the same problem. Did you have it resolved?

I followed Terry's advice above but then it turns out that it was actually a problem with the Skype settings that weren't set to detect the headphones.

Hello, i have the issue with the headphone jack not working on my e7240 when docked, and the jack on the dock also doesn't work  when the laptop is docked.  Running Win 7 enterprise and using Sennheiser analog headphones.  Headphone jack works fine when undocked.

PLEASE ADVISE.

Same problem that I have. Did you get an answer?

Terry,

I read your advice, it did not work.  My Dell is E5440 W7 operating system, I have two dockings PR03X.  Both worked very well, until one day a upgrade killed this function.

If I undock it, computer works fine.  Dock the computer, I could not get any headset working.

B