Latitude E6420 Integrated Webcam Problem

Hi NedimZ,

We apologize for the inconvenience caused, please try performing a couple of troubleshooting steps to fix the issue.

1. Please uninstall and re-install the Dell Webcam central software by clicking on the below link.
http://dell.to/17tfS1m
2. After the installation you can restart the computer and check if that fixes the issue.
3. Please click on the below link which has FAQ’s on the Dell Webcam Central and its issues.
http://dell.to/1emOrfV

Let us know if this helps

No luck at all. Dell Webcam Central prompts me - just like earlier - to "close the other video streaming application to start video", but there is no other video streaming application running. The same type of message is displayed in Skype.

The FAQ suggests the following: "Messages and errors such as No supported webcam connected, Please plug in a supported device and Close the other video streaming application to start video can be resolved by uninstalling, reinstalling or updating the webcam driver." which I, as mentioned earlier, have tried.

Is there anything else I could attempt?

Hi NedimZ,

Thank you for your response, we appreciate that you’ve tried a couple of troubleshooting steps.

1. Please let us know if you are running facial recognition program for logging in to Windows.
2. If yes, then please right-click on the app (FastAccess Face Recognition) and temporarily disable it -
    the Dell Webcam Central will work fine.
3. Afterwards just re-enable the face recognition app.
4. In order to use your Dell webcam on Skype please click on the below link which has a firmware to update
    which may fix the issue.
     http://dell.to/17YsQoH

Please follow the steps mentioned and let us know any issues.

Hi Munawar,

I am not running any facial recognition program. I have tried deselecting all "Services" and "Startup" in System Configuration before rebooting, to make sure that no programs that may interfere with Dell Webcam Central are running, to no avail.

When running the firmware update, the application shows "No need" and "PID not match". What exactly does this mean?

Hi again! Thank you for your help so far.

1. Here is a screenshot showing the Device Manager, in which the webcam is clearly detected: http://puu.sh/4uwL3.png

2-3. I've tried uninstalling/removing and then restarting the computer, in order for the drivers to be automatically loaded, several times, with no success.

4-5. I ran the diagnostics tool, and the webcam passed both tests ("Capture To Screen" and "Capture To File"). Noteworthy is that I saw a screen pop up during the testing, showing the camera's video capture. So, clearly the camera is working, but not in applications like Dell Webcam Central and Skype.

Could there be something else - besides another application running - interfering, and in turn leading to error messages like "Close the other video streaming application..."?

I am really clueless at this point...

Hi NedimZ,

Thank you for your response, apologize as it took long time to identify the issue and looks like the issue is with the Software.
Since we’ve done almost everything to fix the issue, requesting you to format the computer to factory reset where all the applications will work fine. Please click on the below link which has detailed steps to initiate PC Restore.
http://dell.to/1d2A2BF

Select your Operating system and Select the Dell backup and recovery manager and follow the instructions accordingly.

Note: Please backup the data before formatting the computer to factory settings.

Please reply us with your findings.

Hi NedimZ,

Thank you for your message, I appreciate your technical expertise on the same and we’re glad to know that you were able to fix the issue by adding the registry key from Regedit. Please reply us if you have any issues in future and we’ll be glad to assist you further.

Can you please let me know what you've done with the string values because when i've searched it is same like you've mentioned above what values did you added ?