1 Copper

Latitude E6420 Integrated Webcam Problem


I have dell e5420 with integrated webcam which has Windows 10 installed on it. The Webcam was working fine until last evening and this morning, it has stopped working. 

The Windows 10 Camera app shows the error code 0xA00F4244(0xC00D36D5)

The Dell Webcam Central app shows error "No supported webcam found" 

When looking at Imaging Devices under Device Manager, there is no driver for the integrated webcam.

Can you please advise how I can fix this?



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2 Replies
Community Manager
Community Manager

RE: Latitude E6420 Integrated Webcam Problem

Hi pwx,

Method 1: Run the app troubleshooter.

I suggest you to download and run the app troubleshooter from the following link and check.


Method 2: I suggest you to install all the latest pending Windows updates as below and check if it helps.

  1. Go to “settings” and click on “update and security”.
  2. Under tab “Windows update”, click on the icon “check for updates”.
  3. Then once you find the pending updates install it and check.

Method 3: Also I suggest you to follow the steps from the below article and check id it helps.

Fix Windows Camera app problems with PC cameras


You may refer to the below link and check I it helps.


Hope this information is helpful and do post back if you need further assistance. We will be glad to assist. Thanks.


Dell-Robert P
Social Media Support
To help us troubleshoot, please send us the Dell service tag number via a private message
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RE: Latitude E6420 Integrated Webcam Problem

The above didn't work for me. This is related to Windows 10. Why isn't Dell addressing this issue by making the integrated webcam driver available manually? What other solutions are there?

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