Latitude E6420, U2715H, not recognized for driver installation
The 20 digit alpha-numeric monitor serial number? CN-0GH85D-64180-62Q-00FL Computer model: Dell Latitude E6420
Operating system? Windows 10 Pro 64-bit
Video card: Intel HD 3000 Video card driver version: 188.8.131.5229 Out ports available on the video card: Using the dock so have 2xDVI & 2xDP Out port using from the video card to what video in port on the monitor: DP->mDP Cable used to attach the video card to the monitor: The included cable from the box When I press the OSD it displays: Resolution: 640x480, 60Hz - Maximum: 2560x1440, 60Hz It was purchased from a Swedish reseller
There seems to be a problem with the recognition of the display by the computer, the maximum resolution I can choose for it is 640x480.
If I look in the device manager it is listed as: "Generic Non-PnP Monitor" and in the HD graphics setting as "Digital Display MS_0001". When I try to run Dell Display Manager I get the message "This program requires a supported Dell monitor and connection, and compatible display driver." If I run the Monitor Drivers installation from the included CD screen I get this message:
The following connected monitor have been detected: Def Plug and Play Monitor - Default_Monitor
Drivers for the following monitors have been found: DELL U2715H(HDMI1) - DELD067 DELL U2715H(HDMI2) - DELD069 DELL U2715H(DisplayPort) - DELD065 DELL U2715H(miniDisplayPort) - DELD066
Drivers for the following connected monitor can be installed: None
Please connect your monitor before running this program.
I've tried to manually install the driver from the CD via the Device Manager but nothing happens.
I've run the installation for Intel HD drivers and I'm using the latest.