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DMK111
1 Nickel

Latitude E7450 touchpad issue

Guys

Does anyone else here have any issues with the E7450's touchpad mouse?

Its just not very good at all. Not very responsive, choppy... very hard to use.

Thanks,

DM

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54 Replies

RE: Latitude E7450 touchpad issue

Good day!

Welcome to Dell Community Forum.I can assist you to resolve the issue with your E7450.

I would suggest you to try performing these troubleshooting steps ,

*Were any recent changes made to the system ,software/hardware .

*Uninstall the existing touch pad driver and reinstall the dell touch pad driver by entering the service tag of the system  from this link .

*If an external mouse is connected to the laptop does it work fine, by doing this we are confirming if the operating system is working fine .

*Also do confirm if the system has a track pad at the center of the keyboard and does it work fine .I would also like to know if the touch pad buttons work fine .

I hope this helps .If there are any more queries do reply to this post with the service tag information of the system sent via private message.

Have a great day ahead !

Kindest Regards,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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shanepowell
1 Copper

RE: Latitude E7450 touchpad issue

Hi,

I am having the same issue. I have tried;

- adjusting the settings of the Dell TouchPad app that is running

- checked that i have the latest version of the BIOS

- disconnected my wireless mouse

The issue still occurs, when the trackpad isn't working, the mouse in the centre of the keyboard does work as does an extranal mouse.

It feels like a hardware issue?

Cheers,

Shane

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RE: Latitude E7450 touchpad issue

Hi,

I would ask you to confirm if the issue is seen safe mode since safe mode uses very minimal drivers and graphics to conclude if its a hardware or software issue.Also I would ask you to uninstall and reinstall the touchpad drivers.

Awaiting your response.

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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topaction
1 Copper

RE: Latitude E7450 touchpad issue

same issue here, brand new E7450 added our corporate image to it with the drivers.

Was working fine for couple minute then starting doing that. Tryed to update to the newest driver  + rebooot same issue...

The issue occured even in the BIOS, touchpad unresponsive really choppy.

But after leaving the BIOS and back to Windows everything was fine...

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shanepowell
1 Copper

RE: Latitude E7450 touchpad issue

This is a weird one.

This week;

  • Monday - worked for most of the day, in the evening started to get really choppy then stopped altogether - completely unusable. I shut down.
  • Tuesday - Powered up, worked fine all day
  • Wednesday - fine all day
  • Thursday - started playing up in the afternoon
  • Friday - choppy all day, unusable

I havent tested it in Safe Mode yet..

2 other people who have this model are having the same sort of issues.

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mskypek
1 Copper

RE: Latitude E7450 touchpad issue

I'm having the same problem.  Just got my E7450 Tuesday (May 26) and installed VirtualBox and then Ubuntu as a guest OS.  The touchpad became almost useless.  Thought I screwed up something and reset my windows system image back to factory defaults (after figuring out the USB windows recovery media is lacking Dell Drivers).  Anyway, after correctly restoring my system the problem went away.   Today (Saturday) the touchpad problem reoccurs and I'm using the plain Windows 8.1 without any addition apps or third party software other than what was installed on my system by Dell.  I tried rebooting with no luck.  Then I disabled gestures on the touchpad & rebooted.  It started working again.  Is this really a 'fix' or just another coincidence of a transient problem going away for a while?  Would be interested if it works with others having the same problem

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topaction
1 Copper

RE: Latitude E7450 touchpad issue

strange stuff,  when this starting up to be choppy have you guys tryed to go into the bios then exit...

Mine stopped after that but after seeing your post I guess it will start again...

Can it be a "heat" issue the only logic I can see if this problem start and stop by himself..

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DMK111
1 Nickel

RE: Latitude E7450 touchpad issue

Thanks guys.

After I rebooted mine, has been good so far.

But then again, I haven't really had too much use of it.

Think its time I stress test this model a bit more to try and reproduce the problem.

I am on Win7 x64bit, and has been rebuilt using corporate image.

DM

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Flyersguy172
1 Copper

RE: Latitude E7450 touchpad issue

I have about 6 of these laptops I am setting up for users in my department and am experiencing the same exact issue on at least 2 of them.  Sometimes the touchpad will work fine, and sometimes it will be completely unresponsive or choppy.  I updated the BIOS, ran the system analyzer and updated all drivers, and also installed the latest version of the touchpad.

Seems like faulty hardware to me but I'm interested in knowing if anyone else still has this problem?

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