Hi all. My battery wouldnt hold a charge so i decided to replace it with a new dell extended life battery.
problem is, when i plug in the charger all i get is plugged in, not charging.
i have tried
1- removing battery and charger and holding power button for 20sec
2-deleted and reinstalled the battery drivers
3- loaded my bios by default
i have tried another dell charger, though mine is proper volts and amps also.
i have heard some people need to update bios, but i cant do this now battery is at 8% and i flung the old battery out.
Thanks for writing to us.
Please provide us the battery serial number (should start with either JP or KR or CN .
Also please load BIOS by tapping f2 during start and check the status of both charger and battery and let us know.
Do provide us the system tag# and also confirm the name the system is registered under. Let us
know the contact number and email address
Check system setup. If the AC adapter shows unknown (F2 at powerup to check), that's the problem.
I order, try
1. A new OEM Dell AC adapter -- if that doesn't solve the issue,
2. Replace the DC power jack:
and if that doesn't solve it, replace the mainboard.