Zach Baker
1 Nickel

Latitude won't charge battery - solved (e6410)

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Latitude e6410.

Here's the problem (I'll answer it myself afterwards, since Dell hasn't acknowledged it and is paying out the rear for it):

You plug in the charger and Windows sees the battery but it won't charge it.

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Zach Baker
1 Nickel

Re: Latitude won't charge battery - solved (e6410)

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Answer:

So 3 motherboard replacements later, I discovered this. No one from dell chat support EVER checked this or asked me to:

Press Fn+F2 or Fn+F3 to enable/disable charging the battery.

 

Wow, don't you feel stupid...

Dell, please train your chat support please.

 


drgrein
1 Copper

RE: Latitude won't charge battery - solved (e6410)

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Sorry to here all the trouble you had when there was such a simple fix. Thank you for the advice before I started poring a lot of money in my Dell. I did order a new battery and found it still wouldn't charge. Function f2 was the answer. Why even have a function to not charge the battery? Maybe they are afraid leaving the power adapter plugged will destroy the battery over time? Gotta love tech support!

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Zach Baker
1 Nickel

Re: Latitude won't charge battery - solved (e6410)

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Answer:

So 3 motherboard replacements later, I discovered this. No one from dell chat support EVER checked this or asked me to:

Press Fn+F2 or Fn+F3 to enable/disable charging the battery.

 

Wow, don't you feel stupid...

Dell, please train your chat support please.

 


TrevorBS
1 Copper

Re: Latitude won't charge battery - solved (e6410)

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I have a Dell Latitude E5500 in the same state. The battery ran down even though the adapter was plugged in. Now it won't boot up with or without the battery installed. How can I get it going again? I can't get it to come up and stay up to press FN+F2 or F3.

wbw20
1 Copper

Re: Latitude won't charge battery - solved (e6410)

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Assuming you are running windows, the problem is probably with your power cord.  If the power cord was functioning, it would power your laptop regardless of the state of the battery.  In fact, you can run a Latitude e series that is plugged in without even having a battery.  Try this:

1.  Find somebody with a docking station (Dell?), these use the ports on the bottom of your computer to power it, so whatever is broken with the AC adapter line probably wont affect this.

2.  Put your computer in the docking station and see if it turns on/charges.  If it charges, than something is wrong with your AC adapter.  If it doesn't turn on, then you can always buy a new laptop and hot swap the hard drive.

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8 Krypton

Re: Latitude won't charge battery - solved (e6410)

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Zach, that's the funniest thing I saw all day!

Did they ask you to look in BIOS setup to verify battery charging is enabled?

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TrevorBS
1 Copper

Re: Latitude won't charge battery - solved (e6410)

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Thanks. Some one had told me (wrongly) that a battery must be present. I had measured the O/C voltage at the adapter's connector and it seemed OK. It turns out though, the adapter is faulty under load. I ordered a new one.

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invisibletech
1 Copper

Re: Latitude won't charge battery - solved (e6410)

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Had similar issue with an e6410, I swapped out the brick (A/C adapter) and it started to get a charge, it did not with the previous A/C adapter.  I was able to boot up the laptop.  It turned out that the e6410s adapter was damaged, the LED lit plug was bent.  I work in a school district and kids had used the laptop and probably bent it.   Just FYI.  Hope this helps.  

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mainer30
1 Copper

RE: Latitude won't charge battery - solved (e6410)

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Worked for me as well!  Thanks!!!

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vipingarg7
1 Copper

RE: Latitude won't charge battery - solved (e6410)

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Thanks Zach...it was really awesome...  😄

Dell executives must know it

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Pete Hogg
1 Copper

RE: Latitude won't charge battery - solved (e6410)

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Cheers there Zach, I'd been plugged in and unable to leave the house with my laptop. top man.

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