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puakoturtle
1 Copper

Latitude5430 - SD card reader stopped working after switching to windows 10

I have Dell Prosupport, so I thought I would share what I saw the tech agent did to my computer, in case it might help anyone else.

Phase I:

-support.dell.com ->product support ->enter service tag

-Your computer detail will show up, make sure it shows that you have the correct operating system you have.

-category ->system management ->update Dell Command ->follow prompts to install and restart the computer

-If the SD card reader still does not work (mine did not), go to phase II.

Phase II:

-search Dell drivers & downloads ->find memory card reader for windows 7/8 ->reinstall ->follow prompts and restart the computer. (I was told by the Dell agent that the driver for windows10 is not available yet. Use the one for windows 7/8)

Now, SD card reader is working again - beautifully in Windows 10.

Good luck. I feel your pain.

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