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m1330sound
1 Nickel

M1330 Sound Woes...

Hello,

Done a ton of searches looking for fixes for my m1330 audio problems, and nothing yet...

Basically, 2 weeks ago, the sound on my m1330 stopped working almost entirely. I'm getting nothing from the internal speakers, nothing from the headphone jacks, and nothing from external speakers, either. Diagnostics seems to indicate the sound should be working fine, though.

However, what's interesting is that my HDMI-output sound works 100% perfectly. When I plug my computer into an HDMI device like an HD TV, the sound is perfect (i.e. it comes out of the HD TV speakers, of course, not from may laptop). In addition, when I plug it into an HDMI device, I don't have to toggle any sound set-up to make the sound go to the HDMI advice... the sound comes out automatically, which makes me wonder if somehow my laptop is "stuck" on the HDMI output and only sending sound information to HDMI? In the past, I have had to go to control panel and toggle to HDMI device in order to get the HDMI sound working. Now it does it automatically (and also, my sound control panel module looks different than it used to, see screen shots below).

Here what I have tried:

1. System restore (no luck).

2. Download new and old drivers. This doesn't work. Whenever I try to install the Sigmatel drivers, I get an error message that says: "ExitError:Error=Device Object not present, restart the system and run setup again." I've seen a few people with this problem online, and I see no fixes out there. When I restart the computer, the Windows Vista sound driver installs itself, and that's that. I have a feeling, perhaps wrong, that if I could get the Sigmatel driver to install that it might fix the problem, but who knows. I've tried tons of variations of new driver fixes, from just downloading and running from dell.com, to going directly into the device manager and trying to update from there, to deleting the driver in the device manager and letting it reinstall on start-up, etc., etc... no permutation has helped.

In control panel, sound looks like this:

In the device manager, this is what I'm seeing:

and:

 

... again, it kinda seems like my computer is only supporting the HDMI audio output? And, like I said, I can't get the Sigmatel drivers from Dell.com to install.

And I don't really want to reformat my computer : /

Any ideas would be helpful, thank you!

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24 Replies
Davet50
5 Iridium

Re: M1330 Sound Woes...

Your speaker selection is set to the digital out. Are your speakers Digital? IF not you need set the top listing as the default

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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m1330sound
1 Nickel

Re: M1330 Sound Woes...

Thank you so much for the reply!

Unfortunately, I can't set the top device as the default... in the picture above, note how it says "not plugged in." Also, when I do right click on it, the option to add it as the default device is grayed out and as such I can't set it as the default device (probably because it thinks it's not attached?)

Also, the weird thing is, if you look at the control panel picture again, every device, including the top one, says "High Definition Audio Device" ... but I don't think my M1330 speakers and headphones are high definition, are they? And, anyway, like I said, they aren't working at all.

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Davet50
5 Iridium

Re: M1330 Sound Woes...

Have you tried installing the Sigmatel drive while in Safe Mode

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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m1330sound
1 Nickel

Re: M1330 Sound Woes...

Thanks; unfortunately, yes I did.. and I just tried again, and safe mode doesn't seem to help.

Unfortunately, I also get the message: "ExitError:Error=Device Object not present, restart the system and run setup again" every time. The message pops up after I run the driver set up, click "next," and it says it is then installing.. 8 seconds in, I get that error message, and the install stops. This happens for all 3 drivers (newest to oldest) that are on Dell's M1330 driver Web site... so in other words, none of the Sigmatel drivers are installing, and every one results in that same error message in normal boot and in safe mode.

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Davet50
5 Iridium

Re: M1330 Sound Woes...

Check the bios settings? Just thowing thoughts out.

Have you recently installed any dvd software?

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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m1330sound
1 Nickel

Re: M1330 Sound Woes...

Hi, thanks for throwing out the thoughts, I appreciate it. I haven't installed any software lately really. I had flashed the new A15 BIOS, and your post made me think that could possibly have correlated with the problem... just for the heck of it, I flashed down to A14, and that didn't fix anything and I continue to get the error when trying to install the Sigmatel driver.

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m1330sound
1 Nickel

Re: M1330 Sound Woes...

Any other possibilities out there? Would love to have sound working on my laptop.

Thanks again.

Daveyc86
1 Copper

Re: M1330 Sound Woes...

Hi mate, i have had the same problem and solved it today.

 1)Download the Sigma driver and have it ready on your desktop

2) Go into the Control Panel > device manager > sound > click on the windows high def sound driver that is there, right click, uninstall driver .

3) the second its done start the install for the Sigma driver - it should complete as the microsoft driver was blocking it before, then restart when complete and you're away pal!

 

Let me know how you get on bud

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m1330sound
1 Nickel

Re: M1330 Sound Woes...

Thanks for the idea.. unfortunately that didn't work either, and I have tried tons and tons of permutations of installing, uninstalling, updating drivers, etc., etc. Nothing has worked, and I continue to get that same error message.

Chatted with Dell, they want to either replace the motherboard or have me reinstall Vista. Dell has already replaced my M1330 motherboard twice due to the faulty video chip issue, and I'd rather not deal with that again!

Any other ideas for how I might be able to fix this without a huge repair/formatting computer?

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