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lagrot
1 Copper

M3800 problem with wifi intel 7260

Hi!

I have a new Dell Precision M3800. Everything works fine except that I cant install the wifi. The OS is Windows 8.1 Pro/Enterprise

I have bios version A02.

When I run Intel7260_WiFi_W8.14_X17_A03_Setup-HRKWH_ZPE.exe I get the error:

"This software package cannot be installed on your system."

It does not matter if I run on "flight mode" or not.

I cannot see any wifi nic in device manager.

if I run a wmic command to see what network card I have installed I can not see any wifi card.

WMIC NIC WHERE PhysicalAdapter="TRUE" GET /VALUE

If I look at the invoice I can see that "Intel Centrino Wireless-AC 7260 + Bluetooth 4.0" is part of the computer spec. 

I cant locate any wifi card in the BIOS should I see one there?

Can anyone help?

Best Regards

Lasse

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1 Reply
TDunn
3 Argentium

RE: M3800 problem with wifi intel 7260

Running BIOS A03 I don't see specific entries for much hardware including the WLAN adapter. Have you run the diagnostics? Sounds like you may need to make a tech support call. Any news since January?

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