2 Bronze

M4700 Power Schemes Corrupted and DellCommandPowerManager won't install

Hi,


I have had a Precision M4700 laptop since new and it's upgraded all the way from Windows 7 Pro OEM (with original Dell power schemes e.g. Ultra Performance) without an issue, but since the last batch of updates I've had all kinds of issues with the power management.


Including USB ports randomly powering down and up again. Like right now, both wired and wireless USB mouses have gone to sleep despite the active power scheme being Ultra Performance.


I can't even edit the profiles because all of them are now stuck in the usual cant-be-edited-or-repaired mode.


So I downloaded this:

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Which APPARENTLY is compatible with the M4700, but when I attempt the setup it tells me that this is an unsupported device.

Does Dell have any tools that can completely blow away and recreate the out-of-the-box power schemes on an M4700 that had the factory provided Win7 x64 OS on it, but is now running Windows 10?

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Community Manager
Community Manager

RE: M4700 Power Schemes Corrupted and DellCommandPowerManager won't install

TimStaddon,

Unfortunately, Dell does not have any power schemes. Since the updates for Windows 10 try reinstalling the chipset drivers as well as the video card drivers in the system.

M4700 Drivers, Downloads and Manuals

 



 

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2 Bronze

RE: M4700 Power Schemes Corrupted and DellCommandPowerManager won't install

already have done that. The problem is, the built-in power schemes seem to have changed so that they disable the USB ports whenever the screen goes to sleep and NONE of the settings can be changed - the message is always "Your Power plan information isn't available: access denied".

PowerCfg -RestoreDefaultSchemes also fails.

"Unfortunately, Dell does not have any power schemes." Sorry, this is untrue. We have dozens of Dell laptops ALL of which have shipped with Windows 7 Pro OEM and they ALL have Dell power schemes.

 I

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2 Bronze

RE: M4700 Power Schemes Corrupted and DellCommandPowerManager won't install

Dell Command: Update (v2.3.0) has installed fine on this M4700 and has just identified four updates - display, ControlVault, Intel Management Engine. If I use Dell Command: Power Manager (which claims to have the exact same compatibility), the install fails saying the update doesn't apply to M4700.

Here's the output from Command Update:

Total source packages: 2028

Non-Linux packages: 2028

Packages for current system/model: 153

Packages for current OS: 41

Package 2PWDK (Intel Rapid Storage Technology Driver and Management Console,11.6.0.1030,A01 version 11.6.0.1030) or better already installed

Package RXNJ4 (nVIDIA Quadro K10/K11/K20/K21/K22/K30/K31/K40/K41/K50/K5100M Graphics Driver,10.18.13.5324,A00 version 10.18.13.5324) or better already installed

Package T43VY (Dell Digital Delivery Application,3.1.1117.0,A00 version 3.1.1117.0) or better already installed

Package 90M6T (Dell Airplane Mode Switch Driver,1.4.1.0,A00 version 1.4.1.0) or better already installed

Package 2J26D (Dell Digital Delivery Application,3.1.1002.0,A00 version 3.1.1002.0) or better already installed

Package 4DP6N (Dell Command | Update,2.1.1,A00 version 2.1.1) or better already installed

Package PX8MM (Dell Airplane Mode Switch Driver,1.0.0,A00 version 1.0.0) or better already installed

Package K82GG (Dell Command | Update,2.1.0,A00 version 2.1.0) or better already installed

Package FXD2R (Dell Command | Update,2.3.0,A00 version 2.3.0) or better already installed

Package P52W9 (Dell Command | Update,2.2.0,A00 version 2.2.0) or better already installed

Package YXX3D (Dell Multi-Touch Touchpad Driver,10.1207.101.109,A03 version 10.1207.101.109) or better already installed

Package VRPMP (Dell Multi-Touch Touchpad Driver,10.1207.101.102,A00 version 10.1207.101.102) or better already installed

Package PRRRC (Intel(R) Management Engine Components Installer - vPro,9.5.14.1724,A01 version 9.5.14.1724) or better already installed

Package 4CYGC (Dell Precision M4700 System BIOS,A16 version A16) or better already installed

Package KFR45 (Intel(R) Management Engine Components Installer Driver,11.0.0.1153,A00 version 11.0.0.1146) or better already installed

Package DCG08 (Intel HD, HD 4000 Graphics Driver,10.18.10.4425,A18 version 10.18.10.4425) or better already installed

Package WDRHG (Dell ControlVault Driver,3.3.14.68,A19 version 3.3.14.68) or better already installed

Package D60VM (Intel Rapid Storage Technology Driver and Management Console,13.2.4.1000,A13 version 13.2.4.1000) or better already installed

Package RTCGK (Intel Rapid Storage Technology Driver and Management Console,12.8.2.1000,A00 version 12.8.2.1000) or better already installed

Package MDX68 (Intel HD, HD 4000 Graphics Driver,10.18.10.4276,A02 version 10.18.10.4276) or better already installed

Package CPNKY (Intel Chipset Driver,9.3.0.1019,A00 version 9.3.0.1019) or better already installed

Packages not already installed: 20

Determining software component updates based on current system configuration ...

Package NX3DT (Intel(R) Management Engine Components Installer,11.0.11.1193,A01 version 11.0.11.1193) PCI match for 100978 (Intel(R) Management Engine Interface  Driver version 11.0.0.1157)

Package GH5T3 (Intel Chipset Device Software,10.1.1.18,A04 version 10.1.1.18) PCI match for 5907 (Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10 Driver version 9.3.0.1011)

Package GH5T3 (Intel Chipset Device Software,10.1.1.18,A04 version 10.1.1.18) PCI match for 5907 (Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22 Driver version 9.3.0.1011)

Package GH5T3 (Intel Chipset Device Software,10.1.1.18,A04 version 10.1.1.18) PCI match for 5907 (3rd Gen Core processor DRAM Controller - 0154 Driver version 9.3.0.1011)

Package GH5T3 (Intel Chipset Device Software,10.1.1.18,A04 version 10.1.1.18) PCI match for 5907 (Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 8 - 1E1E Driver version 9.3.0.1011)

Package GH5T3 (Intel Chipset Device Software,10.1.1.18,A04 version 10.1.1.18) PCI match for 5907 (Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151 Driver version 9.3.0.1011)

Package GH5T3 (Intel Chipset Device Software,10.1.1.18,A04 version 10.1.1.18) PCI match for 5907 (Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12 Driver version 9.3.0.1011)

Package GH5T3 (Intel Chipset Device Software,10.1.1.18,A04 version 10.1.1.18) PCI match for 5907 (Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D Driver version 9.3.0.1011)

Package GH5T3 (Intel Chipset Device Software,10.1.1.18,A04 version 10.1.1.18) PCI match for 5907 (Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 - 1E14 Driver version 9.3.0.1011)

Package GH5T3 (Intel Chipset Device Software,10.1.1.18,A04 version 10.1.1.18) PCI match for 5907 (Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 Driver version 9.3.0.1011)

Package GH5T3 (Intel Chipset Device Software,10.1.1.18,A04 version 10.1.1.18) PCI match for 5907 (Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16 Driver version 9.3.0.1011)

Package GH5T3 (Intel Chipset Device Software,10.1.1.18,A04 version 10.1.1.18) PCI match for 5907 (Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) Driver version 10.0.10586.212)

Package CP3V3 (ST Microelectronics Free Fall Data Protection,4.10.67,A00 version 4.10.0067) ID match for 22031 (ST Microelectronics 3 Axis Digital Accelerometer Solution version 4.10.0036)

Package HGX2G (Dell ControlVault Driver,3.4.8.14,A20 version 3.4.8.14) ID match for 21505 (Dell ControlVault Host Components Installer 64 bit version 3.3.14.68)

Packages for current system configuration: 4

Eliminating redundant/obsolete package versions ...

Packages for current system configuration: 4 (latest only)

Building dependency information for the components ...

Checking packages for prerequisites ...

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2 Bronze

RE: M4700 Power Schemes Corrupted and DellCommandPowerManager won't install

For the record, the Dell power schemes are created by the Dell Feature Enhancement Pack which is a tool provided during the initial OOTB setup, and which hasn't been updated since Windows 10 shipped. I just confirmed that today.

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