TechMart1
1 Copper

Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

I had the (refurbished) XPS 12 Convertible for about 10 hours now and I am scared of what I have seen so far and what there is to come.

1.  WiFi connectivity gets lost/broken very often and/or stuck in 'Limited' status (no connectivity).

2. WiFi always is disconnected after closing / opening the lid and often times is unable to get signal back (or takes long time 3-7 minutes) for the signal to return. I have made the appropriate setting adjustment for windows not to cut power to the WiFi Card when in sleep mode, and also set the power settings to Maximum Performance. No luck.  I have installed all of the latest drivers from Dell and, with support, also tried the Intel (more updated) drivers for Intel Centrino Advanced-N 6235. No luck. Update to new Bios, still no major improvement. After hours with Dell support, it looks like they will send someone over to replace the WiFi card.

I was hoping that was it and that's the only issue I'd deal with. But wait, there is more:

3. Track pad is odd. I am not doing anything fancy, I just want to use it as a courser and left/right mouse click. Sometimes it is totally unresponsive, you have to move your hand off of it and try again for it to register that you are touching it. Sometimes it ignores left or right mouse clicks as if they never happened.

4. Screen brightness a mind of its own too. I have set the screen to be on Maximum brightness in all conditions (power & battery) and have disabled any dell options, that I can find, for it to manage brightness for me. Yet, half of the time it is at half brightness (thought I set it to maximum) and dims/goes bright on its own as needed. Is there a hidden option/menu for this 'feature'? The only way to get the full-brightness back on is to close the lid and open it again, it starts with full brightness (for a while).

5. The auto-rotate sometimes doesn't register that the screen was flipped . I simply have to move it to another side and back to the position that I want in order for me to get it to rotate correctly (I have not disabled auto rotate). I am scared of what I have seen so far.

Given the above, should I call dell and ask them not to do a WiFi replacement and instead replace the whole ultra-book or is this such a common issue that I will get the same thing again?

I was sooooo looking forward to this 'system' and to get my hands on it. But now, I am not sure. I do love how it feels, looks, how quit it is, and its overall potential but for a system that costs as much as it does, I can't have these issues both in terms of functionality and price. The above is just Day 1, about 10 hours.

Any advice would be greatly appreciated.

 

 

20 Replies
tper88
1 Copper

Re: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

I have exactly the same problems on a refurbished XPS, I expect Dell to fix these issues asap.

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Bullistix
1 Copper

Re: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

I had the same problem with the screen brightness for a bit until I went into the advanced settings in the power options. There is an option called "Enable Adaptive Brightness" under "Display". If its on Yes it will set the brightness on depending on the environment. I of course turned it off and now I have it max brightness all the time.

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Sannin
1 Nickel

Re: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

1 & 2. Had problems like you describe. Downloaded and installed from Dell:
Intel® PROSet/Wireless WiFi Software
Version A02
Driver ID: X1R1D

This fixed the behaviour dramatically, but WIFI still occasionally drops out when the signal gets weak. So not completely fixed.
I'm assuming this is largely a Windows 8 compatibility problem, and future drivers will fix any remaining bugs. The reason I assume this is because I have Windows 7 running on my XPS 12 too on a separate partition, and have not once had problems with the WIFI when in Win7 (which makes up about 70% of my overall usage).

3. Got the latest drivers from Dell for the touchpad:
Cypress Touchpad
Version A04
Driver ID: 5F5M0

No problems at all with the touchpad since, although I don't recall ever having any major problems like you describe.

 

4. Settings > Change PC Settings > General > Screen > Adjust My Screen Brightness Automatically (set this to off)

5. Never had a problem with screen rotation

 

Overall I love my Dell XPS 12 - although I'm still unimpressed by the problems it initially had (and still has to a degree). A machine this expensive should work like a dream straight out of the box (which it clearly doesn't). To me the main problems lie in bad driver development for the components. I guess manufacturers aren't used to building drivers for Windows 8 yet.

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TechMart1
1 Copper

Re: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

#4, screen brightness, was fixed. All other issues, however,  still remained and by now I spent many days &  hours with Dell support.  The Support engineers were great & knowledgeable but still could not fix the issue. My XPS 12 is being returned to dell and I am waiting for refund.

I agree with Sannin, given how much they charge this machine should be perfect out of the box. In my case, even all of the latest drivers would not fix my wireless, trackpad, or screen rotation issues.  If the wireless was stable, I could live with the other issues while they fix them.I paid too much to deal with so many issue.

I think Dell should have offered to have this machine with Windows 7 while they are working out on the Windows 8 issues, but that was not an option. Smiley Sad

I am back to researching which Ultrabook to get, once I get the refund.

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tellucas
1 Copper

Re: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

i have had 3 Dell netbooks 2 of them all of them had some type of issue 2  was connectivity and one the screen has bad pixels that developed after a year or 2. non of them crash but they are buggy i would try the same unit from a newer batch or something else entirely. 

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wowlfie
1 Copper

Re: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

I had the MB, WiFi, and Screen replaced by Dell tech and it still has major problems staying connected and that's after another dell remote connection has numerous changes to the WiFi adapter settings.  It still disconnects when move the screen sometimes and always when you close the lid regardless of power and windows settings.  But more importantly is the frustrating screen brightness.  Why should plugging in my laptop; drop the screen brightness to 30% and make ibt basically unseable untll it's full charged?  When I unplug the Dell it goes back to 100% brightness but this is no way to run a laptop forcing screen brightness to the minimum while it's charging which is the normal state when using it and plugging it in at while sitting at a desk.  I can't wait 4 to 5 hour for it to fully charge and then return finally to full brightness this is crap they way it's designed.  When I unplug the charger the setting is identical to the minimum setting when you press the function key and F4 all the way down to minimal brightnesss.  That's nuts.  That's wrong and never had a laptop do this!!  Crazy.

Totally unacceptable that charging forces the minimal screen brightness.  IF thye had to put such a tiny adapter to charge battery that they require minimizing the screen brightness in order to charge it then shame on them that is bad bad bad bad bad engineering!!

Last Dell I will buy.  Ever.

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Sannin
1 Nickel

Re: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

That's a shame wowlife.

I love my Dell XPS 12 - easily the best machine I've ever used and I find the engineering to be top notch.

I experience none of the problems you've outlined so it seems like there is something seriously wrong with yours!
Pretty crazy to get all those components replaced instead of getting given an entirely new machine. Was that yours or Dell's decision?

The brightness problems can probably be fixed in your settings - though i'm sure you've Googled and tried all of this:

http://www.howtogeek.com/107173/disable-windows-8s-adaptive-brightness-to-fix-dark-screen-problems/

If none of that works then yes, there is a fault. But that is exclusive to your broken machine and not representative of all Dell XPS12 machines.

 

Cheers,

Peter

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fron
1 Nickel

Re: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

just for the WiFi problem:

had same issues when using Windows to manage WLANs. no more problems since using Intels WiFi Connection utility 

(you need to install WiFi driver customized to add this)

hope, this helps in your case, too

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Re: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

Hello,

I was experiencing the same issues as you describe in 3.

I could solve it like this:

In Cypress Trackpad properties, turn "palm rejection" off. I had exactly the same behavior as you describe. And since I disabled palm rejection, the trackpad is working as it should.

I'm interested to know if it works for you as well.

François Vermaut

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