papamao
1 Copper

Re: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

Hello,

How to access to Cypress Trackpad Properties?

Please let me know how step by step.

Thanks

Papa

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olevel
1 Copper

RE: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

Worked perfectly...Thanks!

Stanleyj42
1 Nickel

RE: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

I am having the similar wifi issues and I noticed that on my xps 12 I don't have options to adjust power settings like im use to. I only have a balanced option or the ability to create a new power plan which consist of the same settings. Im use to seeing balanced, power saver and high performance but I do not have those. Also when I go under my wireless card I also don't have a "Power" tab like I keep reading everyone else has. Does anyone know why im missing these options? Core I5 4gb xps12. Thanks.
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carolmoretti
1 Copper

RE: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

I have  an XPS12 (new) purchased in August of 2013. it worked fine until I upgraded to windows 8.1 from 8. it then started doing exactly what you described. Infuriating! Dell support had me do a factory reset- problems continued, last week the screen went blank, when I ran a diagnostic it said 'no harddrive installed" I wound up having to send it to Dell, and they replaced the hard drive free of charge since its still under warranty. I got it back yesterday.  It appears to be working fine so far- however, it came with windows 8 installed, and now I'm afraid to upgrade to windows 8.1.

 

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Stanleyj42
1 Nickel

RE: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

I'm trying to work out all these issues with the xps and I stumbled upon something interesting last night that I wanted to run it past everyone. I've been very frustrated with this Wi-Fi issue because everything works fine until I close the lid or put the system to sleep. When I wake the system Wi-Fi shows limited and I have to disconnect or reboot to fix. I recently noticed so far this only happens when I'm at home. At work I can never seem to replicate the issue. I figured out the difference between my home and work wireless is the channel. At home I only connect to 5ghz N because I receive around 300 - 500mb speeds. So I decided to connect to my 2.4ghz channel and boom!! My system never disconnected again. I tested locking, closing lid, power button and just letting it sit to time out. Each time the wireless was connected when it awoke. So I wanted to poll everyone that is seeing the wireless issue on what channels they are connecting to. Because for me it seems to be a 5ghz issue. XPS 12 I5, 4gb ram, Wireless card: Intel Dual band Wireless AC 7260 (Driver ver. 17.0.0.34)
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ascholae
1 Copper

RE: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

Hello,

On the 11th of March I received my new Dell XPS 12. I looked forward working with this device, however, I encountered many problems with it...:

- BATTERY: It looks like the battery is 'leaking': when the battery is fully charged, and the system has shut down, the battery doesn't show a 100% charge the next time the system is launched.

- BLUE SCREEN: I've had 4 blue screens with KERNEL_DATA_INPAGE_ERROR in one month and the system needs to reset.

- SLEEPMODE: When the system goes into sleepmode after a period of non-activity, the system doesn't wake up proparly when I want to use my device again. This mainly occurs when the charger is plugged in. I need to do a hard reset by holding the power button for 10 seconds and then the system restarts.

- TOUCHPAD: when i want to go to the desktop mode from the windows screen by moving my cursor towards the desktop app with the touchpad, other apps open spontaneously. I need to close them everytime, to have access to the desktop mode. This only happens when the system just has launched. Switching from desktop mode to the windows screen doesn't generate this problem.

- SCREENROTATION: When I flip the screen, it doesn't rotate proparly. The auto-rotate sometimes doesn't register that the screen is flipped. Can I solve this by installing a proper driver?



I was also looking forward to get my hands on this device and work with it. Considering it's price and interesting design, I shouldn't be dealing with so many problems with a brand new system.

I would appreciate any comment or help.

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Stanleyj42
1 Nickel

RE: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

I'm in the process of testing the xps 12 for a few of us at work and just yesterday I sent an email listing almost exactly your top three issues. I've had quirky issues with touchpad but because I basically have every function turned off is the reason I probably haven't experienced your issue. I've only had the xps12 about 3 weeks and so far I've reloaded windows 8.1 update 1 on it about 5 times trying different driver combinations with each reload. This has not helped. I continue to see blue screens, network disconnects, services not starting properly, inconsistent battery drain and my favorite was when the entire metro interface stopped working. Other than the default windows OS I'm installing office 2013 pro, Facebook app, flipboard app, and yahoo mail app. Ive tried only the dell website drivers, downloading up to date drivers from the manufacturers and getting the drivers off of the default built that came on the system and I'm still seeing issues. Its really strange though because they seem to only happen after a few days of usage. After ever reload I noticed I can go a day or two and then strangeness starts happening. Last night the audio wouldn't work because it said the services were stopped. This morning the network services were not started. I really think it has something to do with the way its going to sleep as you mentioned. Because I can reboot the system and everything usually starts up fine. The metro issue required a reload which I sort of connected back to solid stated drives and windows 8. Because there are a lot of articles <ADMIN NOTE: Substitute character removed as per TOU> back 2 years on that same issue so its not just the xps12. I also believe that's way the battery seems to leak is because the sleep isn't really functioning properly. I noticed that intel and dell have settings you can adjust but changing them doesn't really seem to help from what I've seen. I have no idea what's causing all these issues but I really do love everything about the laptop. I know I didn't provide any solutions but I wanted you to know your not alone and I'm working my hardest to find solutions because like I said I really like this laptop and little quirks like this annoy me.

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Stanleyj42
1 Nickel

RE: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

Techmart, -What version of windows are you running. Is this 8.1 by chance? -Also you said you made power adjustments on the wireless card. How did you go about doing that? I have looked under power settings and under the properties in device manager and (as suggested by several websites) and cant seem to find any power settings that I can change for the wireless card. -I even uninstalled the quickset drivers hoping that would help because that installed the dell power management stuff. But still no dice.
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Stanleyj42
1 Nickel

RE: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

I just wanted to pass it along that I opened a ticket with intel and they were able to replicate the issue with the wireless card dropping the connection after sleep. They have sent me an updated driver and it appears to have fixed my issue mainly because I know have the power tab under the device properties that lets me turn off the ability of letting windows disable the device. here is the download link. "Thank you for contacting Intel Customer Support. I would like to inform you that the new driver version 17.0.3 is now available at the download center, please go to the following link and select the one for your OS version, verify you download the 32 or 64 bit release depending on your Operating System: https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+Wi-Fi+Products&ProductProduct=Intel%C2%AE+Dual+Band+Wireless-AC+7260&ProdId=3714&LineId=1784&FamilyId=1783 - After you download the file, please Uninstall Intel® PROSet/Wireless Software. - Restart your PC and go to Device manager - Network adapters, If it is using the old Intel driver, right click on the adapter and uninstall the driver (selecting the option to delete the driver from your PC). Then reboot. - Proceed to install the driver 17.0.3 you recently downloaded. Sorry for the lack of no spaces. I cannot for the life of me figure out how to put them in the post. I promis I have this separated out.
pmorganiii
1 Copper

RE: Major Issues & Problems with Dell XPS 12 Convertible Ultrabook Tablet?

This worked perfectly!

Control Panel -- Power Options -- Change What Happens when Closing Lid -- Advanced Options -- Display --- Adaptive Brightness "Off".

Works Great!