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Media Buttons (touch, not physical button) on my DELL XPS Studio 1645 went crazy ....
The volume is maxed out all the time, and everytime I try to lower the volume bar from the OS, it just goes up to the loudest highest volume.
The other problems:
-Volume icon is popping up every 5 seconds
-The volume down & eject buttons aren't working either.
-Scrolling isn't working on the touchpad
I believe it's a Hardware issue, and I have no idea which part I should buy.
Can anyone tell me the part code & name so that I can order it.
Someone else has this same issue?
Thanks
DELL-Satya P
803 Posts
1
October 12th, 2012 04:00
Hi Chobits,
The media buttons are controlled by the Quick Set application. Re-installing Quick set should resolve this issue unless it's a hardware issue with the media control board. To re-install Quick set:
1. Click Start and type Programs and Features. Right click on Dell Quick Set and uninstall. Restart the system.
2. Install Quick set using this link: http://dell.to/RkRLII
Also install the touchpad drivers to see if that resolves the scrolling issue. The touchpad drivers link for Studio XPS 1645 Windows Vista 64bit drivers: http://dell.to/VYKX9c
Please note the Dell part number of the palm-rest assembly kit which includes (speaker assembly, power board and button, media board, hinge cover cable, KB cover shield). Replacing this part will fix hardware issues with touchpad and media control board. After it is replaced you will need to install the touchpad drivers again.
Dell part number for Palm-rest assembly : KW20M
Call Dell Out of Warranty Repair if you need to buy the palm-rest assembly : 1-800-288-4410 (US customers only)
Please reply if you have any further questions.
Chobits
2 Posts
0
October 18th, 2012 05:00
Hi,
Where can I get the part you mention?
Can you give me the link?
Thanks
DELL-Satya P
803 Posts
0
October 18th, 2012 06:00
Hi,
The service tag that you have given does not provide any details about the system. I believe the system was purchased in Indonesia based on the tag details. Please contact Dell Authorized service providers in Indonesia to purchase the required part. The below given link has few addresses where the palm-rest assembly can be purchased:
Dell Authorized service providers in Indonesia: http://dell.to/dqjkBP
Please reply if you have any further questions.