sayd91
Not applicable

Media Checking [Fail]

Just took a brand new inspiron 15 3521 out of the box and this message keeps appearing saying no boot device found?

Media Checking [Fail]

Please help me!

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3 Replies
DELL-Senthil S
DellEMC

RE: Media Checking [Fail]

Hi sayd91,

Please let us know if the hard drive is detected in BIOS, follow the steps below.

Shut down the computer and tap F2 during the startup to enter the BIOS page.

In BIOS ‘Main’ page check if the hard drive is detected? In case the hard drive is not detected please remove and reseat the hard drive.

To remove and reseat the hard drive using the link below

http://dell.to/17xTZkS

In this link punch in the system service tag or express service code and you can access the user manual.

Let me know about the progress.

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sayd91
Not applicable

RE: Media Checking [Fail]

The hard drive is not detected. 

the two screws which are to be securing the hard drive to the computer mentioned in the manual are missing and the hard drive slips around?

what can i do to rectify this?

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DELL-Senthil S
DellEMC

RE: Media Checking [Fail]

Hi sayd91,

Please send me the system service tag or express service code through this private chat, I will see what best can be done.

Click on my username select start conversation and send me the details. 

Please refer to the link below where to locate the service tag or express service code.

http://dell.to/162b3za

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