I have a Vostro 1500 with 2G DRAM. I called Dell with my Service Tag number and asked what I would need to purchase to upgrade to 4G. The agent told me I could buy a 2G module and add it to the 2G’s already installed. 2+2 make 4 so that sounded o.k. to me so I ordered the $82.00 module.
When we opened the memory covers, we found that I had a 1G module in each of the two memory slots. So now I can only get 3G’s of installed memory. I called Dell and they say I have to buy another $82 module, but I think Dell should send me the module for free because it was their mistake, or at least adjust the purchase price.
I was on the line 43 minutes, transferred 5 times, explained my problem 5 times, and I still can’t reach anyone in charge to present my case. Is there a way to reach Dell management?
There's no way they'll do anything other than take an order for another 2G module. At that, if you plan to install 4G, be sure you've bought a 64-bit version of Windows (if you have the one that came with the system, it's 32-bit and you won't see all 4G).