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November 13th, 2017 06:00

Missing driver on download page?

Hi everyone. I'm in the process of installing Windows 10 on my new Inspiron 7567, and I noticed after having installed all the drivers listed on the Drivers & downloads page that a device remains unknown in Device Manager:

USB\VID_8087&PID_0A2A

After doing a brief search it sounds like this would be the Bluetooth controller, but there's no driver listed for that on the laptop's support page. Am I missing something?

Cheers :)

1 Rookie

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77 Posts

November 13th, 2017 07:00

Ok, it turns out the Bluetooth driver is indeed missing from the driver list for the specific service tag. I found it on the unit's generic drivers page : www.dell.com/.../drivers . I deleted the previous link with the service tag.

Cheers :)

3 Apprentice

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4.3K Posts

November 13th, 2017 06:00

There is normally a Bluetooth driver for your network adapter.  Perhaps change the selection of what drivers show or use the option to us your Service Tag.. (do not give your Service Tag online).

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