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exbostonian
1 Nickel

Missing drivers

Hi, I own an Inspiron 14z and my original HD was rendered unusable.  I purchased another, reinstalled windows and after going into the device manager, I noticed I am missing the following drivers:

Ethernet Controller

Network Controller

PCI Simple Communications Controller

SM Bus Controller

I am unsure as to where I can find these critical drivers, as I am dead in the water without them.   Also, how do I setup my hard drive like it was when it came from the factory.  I no longer have the D: partition that Dell created which allows me to restore to factory settings.  What do I do??

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10 Replies
missleman
2 Iron

RE: Missing drivers

You should be able to find the drivers easily at dell.com by going to "Product selection." Find your Inspiron 14z (3 different models) with the proper OS and download them. Do this on another computer if you have to and burn them to a CD or DVD. I always download all the drivers for the computer I'm working on and put them on CD. If I had your exact model# and OS....I could have supplied a link.

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exbostonian
1 Nickel

RE: Missing drivers

I went into Dell support and plugged in my service tag.  I didn't see any of the above drivers except for the ethernet driver.  Is the ethernet driver and the controller the same thing?

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Moderator
Moderator

RE: Missing drivers

exbostonian,

When you reinstalled the operating system, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Start with the Dell System Software and the chipset drivers and follow the list.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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exbostonian
1 Nickel

RE: Missing drivers

I didn't get a dell software disk when i purchased the pc, only an OS disk.  I went ahead and put them all on a thumb drive and will attempt to add in order.  I'll let you know how it works out.  Thank you.

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exbostonian
1 Nickel

RE: Missing drivers

Ok, it seems I am almost there.  The problem I am having now is that my two USB 3.0 ports are not working.  They don't recognize anything that I plug into it.  I have installed the drivers, but still nothing.  Any suggestions?

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Philip_Yip
6 Indium

RE: Missing drivers

Windows 7 or Windows 8.1?

Do you have any errors in the device manager:

http://dellwindowsreinstallationguide.com/downloading-drivers-checking-hardware-ids-and-downloading-...

Also check that the drivers extract and install and not only extract:

http://dellwindowsreinstallationguide.com/downloading-drivers-checking-hardware-ids-and-downloading-...

 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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exbostonian
1 Nickel

RE: Missing drivers

I'm running Windows 7.

No errors in the device manager.

I've gone through the installation on the 3.0 drivers twice with no luck.  There were two to choose from on the Dell site.  Not sure which I was supposed to install, really.

It seems like the usb controller isn't working right.  I have a single powered usb 2 port on the left hand side of the pc that works fine, however the two usb 3.0 ports on the right side don't recognize anything that I plug into it.  When in the device manager, I'm not sure which usb hub is which.  I don't want to uninstall anything for fear of losing the port that works.

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Philip_Yip
6 Indium

RE: Missing drivers

You should install this one:

http://ftp.dell.com/FOLDER00231641M/7/USB3_Renesas_W7_A03_Setup-61X2W_ZPE.exe

Also check the BIOS settings for the USB ports and ensure that they are not disabled.

To access the BIOS settings power down your Dell and press F2 when powering up.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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exbostonian
1 Nickel

RE: Missing drivers

Thank you for the suggestion.  The BIOS setting for the USB drivers are enabled, I've been using my USB 2 port all along.  I went ahead and installed the driver you listed.  I regret to report, still no change.  I'm getting frustrated.  I don't understand what is going on.  The device manager shows the following under the USB Controllers section:

Generic USB Hub

Generic USB Hub

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D

USB Composite Device

USB Mass Storage Device

USB Mass Storage Device

USB Root Hub

Maybe someone will see something I'm missing.

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