theprez
1 Copper

Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

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Hello,

I have a new Dell XPS9530 which has a software application that was installed by default called "True Color" which is normally in the task bar near the clock.  

I ordered the official Dell OEM Windows 8.1 disk (red in color) and the XPS 9530 Driver CD (Gray in Color) and did a fresh install on my computer.  Neither disk contains the previously installed True Color application and I also don't see it on the downloads section on the Dell website.

Technical support was not familiar with this application so I didn't get very far - was just told to reinstall everything which I've already done.

Where is the True Color Application and why isn't it on the recovery disks since it was installed by default from the factory?

Thanks!

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14 Replies
sdfsfsdf
1 Copper

RE: Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

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Download is here: <ADMIN NOTE: Broken link has been removed from this post by Dell>.

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Filipdoc
1 Copper

RE: Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

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I have a brand new Inspiron 7548 and have problems trying to update True Color. I unistalled it but now I can't install the new version. I get this error message:"No Display support available fo Display Manufacturer SDC...". I can't solve this problem

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7 Plutonium

RE: Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

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Dell True Color Viewing Application

<file deleted>

Supported Operating Systems
MS Windows 8.1 32-bit
MS Windows 8.1 64-bit


Inspiron 15 (7548, Late 2014)
Inspiron 17 (7746, Early 2015)
Inspiron 15 (5548, Early 2015)
Inspiron 14 (5448, Early 2015)


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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Filipdoc
1 Copper

RE: Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

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Thanks, but I've already tried that link. I still have the problem. I can't install the program. I'm afraid I have to wait for next updates Smiley Sad....

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7 Plutonium

RE: Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

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I would contact support and see if they cant send you a DVD with the program on it. The other source would be my Dell Downloads.

https://smartsource.dell.com/Web/UserForms/Faq.aspx

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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cactuskellys
1 Copper

RE: Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

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I'm having the exact same problem and I was just told I had to purchase a software service contract.  I purchased mine from Amazon and I'm taking the next couple hours to consider returning it for an Apple as the support for Apple computers is excellent.  This computer has had the very same True Color issue from the get go and for Dell Customer Support not understanding what is wrong with it is simple no okay.

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Filipdoc
1 Copper

RE: Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

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I feel really disappointed from Dell. They just told they're unable to solve that and told me to unistall the program since the system run anyway without it. Well If they are really unable I would expect them being a little more polite, I mean it is like they told me: "don't care about it". I actually care since my laptop wasn't for free 

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chetangangappa
1 Copper

RE: Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

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Even I am getting the same error. I really liked how it enhanced my display

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ayam.gupta
1 Copper

RE: Missing "TrueColor" Dell Program on Dell Recovery CD/Driver Disk

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Hello,

I have a new Dell XPS9530 which has a software application that was installed by default called "True Color" which is normally in the task bar near the clock.  

I ordered the official Dell OEM Windows 8.1 disk (red in color) and the XPS 9530 Driver CD (Gray in Color) and did a fresh install on my computer.  Neither disk contains the previously installed True Color application and I also don't see it on the downloads section on the Dell website.

Technical support was not familiar with this application so I didn't get very far - was just told to reinstall everything which I've already done.

Where is the True Color Application and why isn't it on the recovery disks since it was installed by default from the factory?

Thanks!

here try this

www.mediafire.com