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imcdnzlms
1 Copper

Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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Hi there

I upgraded my drivers on 5510 with TB16 yesterday and now mouse is very jerky and keyboard misses keystrokes or sends repeated ones if they are plugged into the TB16. Is there a problem with the latest ASMedia USB drivers? They both work fine if on 5510 USB

Operating system is Windows 10 Creators Update Enterprise Edition.

All other drivers are also up to date, and a clean re-install of Windows didn't fix it.

Ian

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imcdnzlms
1 Copper

RE: Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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The BIOS for 5510 had an update over night and this has fixed the keyboard and mouse issues finally - so it was definitely BIOS as people had suggested.

I still have some TPM issues with Bitlocker (requires recovery codes every boot) but not sure if that's updates, me altering BIOS settings or something else.

imcdnzlms
1 Copper

RE: Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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BTW If anybody is checking this thread for the TPM / Bitlocker issue (having to put Bitlocker in every boot, unless you suspend before reboot) then this is fixed in the latest BIOS. I did lose USB / Ethernet on dock though and uninstalled the Intel Thunderbolt driver in preparation for a new one, Windows Update pulled down a default one and these worked again. Joy of it all!

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29 Replies
jparrett
1 Copper

RE: Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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Did you find a solution for this? We are in the same boat.

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ramathiam
1 Copper

RE: Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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Having the same issue.  Just updated today on my 9550 and it's been quite irritating.

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jparrett
1 Copper

RE: Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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We are seeing it on 7280s but this is def a TB16 dock issue. Same exact issue.

ASMedia USB3.1 Hub Driver DriverVer=10/07/2016, 1.16.41.3

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Dan Switzer
2 Bronze

RE: Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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I'm seeing the same thing on my 9550. Even tried going back to an older version of the ASMedia drivers. What's odd, is I'm having the problem even if I plug my USB hub directly into the laptop.

It's made the laptop unusable.

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Armando72
1 Copper

RE: Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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Same here on 9350. I thought the Aug. 8 update fixed it but same erratic behavior with mouse and keyboard or anything USB connected to dock.

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Cerberus-
1 Copper

RE: Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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XPS 13 9350 with TB16.

After updating Thunderbolt and USB, my TB16 USB, Network and Audio is dead. Only Display works.

In device manager i see constant refresh of device list. Booting the device is very slow, my XPS 13 waiting for a very long time on BIOS Screen until it starts booting. Windows itself stays a very long time on the spinning wheel until i am on my desktop.

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samos1111
3 Zinc

RE: Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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The USB on WD15/TB16 docks problem was introduced with recent BIOS updates, seemingly across XPS 13, XPS 15 and Precision 55x0. Similar to the misbehaviour seen about a year ago.

Not a word from Dell yet!?

Some write that rolling back BIOS helps, others that it doesn't. Maybe depends on which former BIOS, because BIOS updates seem to contain some different components.

The ASMedia driver is related only to the TB16 afaik.

Recently also TB3 driver and firmware updates have shown up and there were some claims they solve the issue. This also likely relates to the TB dock only, not WD.

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visualsoul
1 Copper

RE: Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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I'm having the same issue as well.  Composing any kind of email or document is incredibly difficult.  These missed keystrokes or keys repeating needs to be fixed ASAP.  I've tried rolling back drivers and that was unsuccessful.  I have not tried to rollback my BIOS, can anyone confirm if that works?

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emmmceee
1 Copper

RE: Mouse / keyboard problems with latest USB drivers on TB16 and 5510 laptop

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I just received my 7480 today and it came with BIOS v. 1.5.2 (and the buggy USB) Downgrading to 1.4.6 seems to have fixed it (finally!).

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