I've just purchased a Dell Inspiron laptop 15 - 5567 laptop (Scratch and Dent) from the Dell Outlet and it has already crashed upon first use. I had switched it on and managed to set up a username and password and proceeded to customize my PC when it suddenly showed a 'System Error' message (20% complete) and that the PC needed to restart.
I waited for the PC to restart automatically but I don't think anything happened so I think I tried to restart it myself. But when I switched my PC back on again, it just 'hangs' on a PURPLE screen that says, "Just a moment..." I have waited for over 45 minutes and nothing happens!
I've tried switching it on and off again several times but I get the same purple screen with the same wait a moment message each time I try to restart it again. A couple of times upon switching the PC back on again the Dell logo would show before showing the purple screen again. But most of the time when I press the restart button it would go straight to the purple screen.
Does this mean that there is something seriously wrong with it? Does this sound like a serious or minor fault? I really wasn't expecting this upon first use.
Can anybody out there help????
Welcome to our community.
We’ll surely try assist you. We understand your concern. We definitely don’t want our customers being upset and inconvenienced. As you are getting a purple screen, do you see any error message on the screen, if yes please share the error message.
Also, please run through the hardware diagnostics to isolate issues between hardware and software. You can refer to this link which has a video with the steps to complete the same. Kindly share if you notice any error message and a validation code during the diagnostics.
Share the following information via private message, so that we can check for more details and assist you. To send a private message, click on my name and select ‘Send private message’.
1. Service tag/ express service code
2. Email address
3. Registered owner’s name of the system
The Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes are on the bottom of your laptop. You can also refer to this link which is a video that shows steps to find the service tag.