jetmets
1 Copper

My Dell XPS 13 laptop won't turn on - makes clicking noise

My laptop does not boot up. When I plug in the charger the led light on the laptop indicates it charging but when I go to hit the power button to turn on and I hear a clicking/ popping sound with the caps lock light blinking and led blinking on laptop with a black screen. Please help Dont know what to do have a warranty but am nervous.

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4 Replies
Saltgrass
4 Ruthenium

RE: My Dell XPS 13 laptop won't turn on - makes clicking noise

Is there any chance you have a HDD and it is clicking?  Or is the clicking in the speakers?

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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9 Rhodium

RE: My Dell XPS 13 laptop won't turn on - makes clicking noise

It would help to know which model (XPS 9330, 9350, L321x, L322x, etc.).  

General troubleshooting:

Unplug the system, remove or disconnect the battery and hold the power button for 30 sec.  If the system has a hard drive, remove and reinstall it as well.

Verify that the AC adapter LED is ON before you plug in the notebook end.  If it's not, replace it with a new one.

Try powering up on AC only - no battery.  If it will, but won't with the battery connected, the battery is bad -- replace it.

If it still won't power up AND it has a conventional hard drive, remove the drive.  If removing the drive allows powerup, the drive is bad and will need to be replaced.

If the system has a solid state drive only and/ or removing the drive doesn't produce results, you have a bad mainboard.

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jetmets
1 Copper

RE: My Dell XPS 13 laptop won't turn on - makes clicking noise

XPS 13 9333

Service Tag: <Service tag removed> Express Service Code: <Express service code removed>

No its a SSD and cant remove battery all above does not work

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9 Rhodium

RE: My Dell XPS 13 laptop won't turn on - makes clicking noise

Sounds like you have a bad mainboard.

www.parts-people.com/index.php

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