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changemyworld
1 Copper

My Dell inspiron 17r with windows 8 didnt boot from today morning. It just throws an error.

My Dell inspiron 17R with windows 8 didn't boot from today morning. I did the diagnostic test with the help of CC representative. There is no problem with the hard drive. I have to re- install the OS as per the discussion with CC representative. I have lots of important files in my PC. If I reinstall the OS, will my files get deleted? If so, is there any alternate way to retrieve it?? Please help me. I need all those files. Those are very important to me. I really appreciate your help.

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7 Replies
Moderator
Moderator

RE: My Dell inspiron 17r with windows 8 didnt boot from today morning. It just throws an error.

changemyworld,

Download Knoppix Live CD or DVD and boot from it. You then then save your files to an external flash drive and burn them to DVD's

Did you try Windows 8 shutdown to bring up troubleshooting mode

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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changemyworld
1 Copper

RE: My Dell inspiron 17r with windows 8 didnt boot from today morning. It just throws an error.

My system does not boot at all. How do I download Knoppix? If I reinstall the OS all my files would be lost. I want to retrieve those files even before reinstalling the windows 8 OS. Please help me.

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Moderator
Moderator

RE: My Dell inspiron 17r with windows 8 didnt boot from today morning. It just throws an error.

changemyworld,

Download Knoppix on another computer and burn a DVD.

Insert the DVD in the DVD rom, then boot the computer and press F12 at startup. Boot from DVD rom. It will then boot the system. You can then get your files from your user account and put them on a flash drive.

After you have your files, you can then reinstall the operating system. Since you're under warranty, have Dell Tech Support help you with the installation.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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changemyworld
1 Copper

RE: My Dell inspiron 17r with windows 8 didnt boot from today morning. It just throws an error.

Dear Sir,

I don't have another system. Do you have any alternate option? I saved my photos and documents in desktop. How do i retrieve them?

Dell Cc representative told me that they will send a pen drive to re- install the OS. Any options to retrieve the files before re- installing?

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changemyworld
1 Copper

RE: My Dell inspiron 17r with windows 8 didnt boot from today morning. It just throws an error.

Dear Rick,

I have an external hard disk. Now please tell me the procedure to retrieve my files. 

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Vemmi
1 Nickel

RE: My Dell inspiron 17r with windows 8 didnt boot from today morning. It just throws an error.

Hi ,

Is your system under warranty ?? and was the OS shipped with the system ??

If yes then i would suggest to contact Technical support tram. Warranty support is free but they will no help you backup. So you have to request for a D-USB (Its call ed a Direct USB, Basically dell engineered OS and driver image which has a emergency backup option. ) You have to boot from it and then follow the instructions for backup. It will guide you through backup and then system image recovery. Most of the time the self repair feature fixes teh issue but if not, then you can always have the OS reinstalled.

Let me know the OS shipped and i will post the screenshots for the DUSB recovery.

Regards,

Vembar.J

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Moderator
Moderator

RE: My Dell inspiron 17r with windows 8 didnt boot from today morning. It just throws an error.

changemyworld,

Did you download and create the Download Knoppix Live CD or DVD?

If yes, then put the dvd in the dvd rom and start the computer. Tap F12 at the Dell Screen and then tell it to boot from DVD rom.

You can then boot to Knoppix .

Locate your files, it's like clicking on my computer and locating your files that way.

C:\Users\(your username)

You should see your pictures folder and the documents and any videos and music you need.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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