As the title says, my Inspiron 3521 will turn on but can't get pass the Preparing Automatic Repair screen. That screen will pull up and then go to black. I can't access anything on my laptop. Any help would be appreciated! Thank you!
I ran the diagnostics test and it pulled up "Error Code 2000-0142" Any help on what that means or how to fix it? Thank you!
It means the source of the problem is a failing hard drive. You'll need a new 2.5" SATA drive - hard drive, hybrid drive or solid state drive -- once the drive is replaced, reload everything from your backups and the system will boot correctly.