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Last reply by 12-13-2016 Unsolved
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My Platonics Voyager Headset wont be discovered by XPS 15 9550

I have a platronics voyager headset that i normally use with my android cell phone and it functioning properly. When i tried to connect it to my XPS 15 9550 laptop having windows 10 OS it was not detected. I tried updating the driver and and even uninstalled and installed the driver to no result. Is the dell laptop setup to not detect third party headset like that of platronics or it my system faulty? I went to official platronics site and they say "Make sure your computer's Bluetooth chip supports the Headset or Handsfree Bluetooth profile (if your computer has a data-only Bluetooth profile, you cannot pair your headset to it)." But, i cannot find that is the case as in service list i can see bluetooth handsfree service running which should not happen if this laptop was not set to listen to headset. Please help.

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