azzurri16
1 Copper

My Sound On Laptop Latitude E5420 didn't Work

My sound didn't work without any reason 

Windows 7 Service Pack 1 .. 64 bit 

help me .. thanks 

0 Kudos
2 Replies
Jim Coates
6 Gallium

RE: My Sound On Laptop Latitude E5420 didn't Work

Hello. No audio through the speakers, the headphone port, or both?

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

0 Kudos
Highlighted

RE: My Sound On Laptop Latitude E5420 didn't Work

Hi Azzurri16,

Thank you for writing to the Dell Community Forum.

May I know from when did the audio stop working? Did the audio stop working both on the headphones and speakers?

I recommend you to run the Diagnostics from the F12 menu and perform the audio test to see if the audio works fine. Please find the steps from the link below:

en.community.dell.com/.../19351382

Also update the latest audio drivers from Dell Support site to see if the audio works fine. In case it doesn't work, try a system restore to a previous date when the audio worked fine.

Dell-Prajwal Sh
Social Media and Community Professional
#IWork4Dell
Order Status
Download Drivers

0 Kudos