Chanboth
1 Nickel

My XPS 15 9560 Won’t boot

Hi guys.

I just got my XPS 15 9560 delivered from the online order yesterday around 19 hours ago. Last night I tried to power it on and undergo some setup as usual for a new laptop. All seemed fine. I did some research for a good anti virus program to have and I installed a trial for Bitdefender. My internet was not running well so I got a lot bunch of unsuccessful of windows updates. I thought to power it off and wait till the morning to do it. In the morning I powered it on to take a look with this beautiful 4k display when on my way to school. 5 minutes seemed fine. When I got to the school and sat down powering it up, got to the home desktop screen then 2 seconds later I got a blue screen and all these accumulating screen tearing flickering saying it will do the restart for me. I let go for 5 minutes but no progress on percentage status. I forced power off and when I tried turning it back on it won’t start but the light bar in the centre appeared orange and white repeatedly. After a few restarts I now totally can’t start it up anymore.

When I pressed on the power, I only get 2 orange 4 white 2 orange 4 white 2 orane 4 white then a little pause then another 3 times of the 2 orange and 4 white then the fan powers up really loud and it shuts down. ( the screen never appeared to be turned on in the process)

This is really frustrating Smiley Sad((

can somebody please help me out.

I have tried to call dell support team but I am very sad to hear that the bot on the call says my express service code is not found and neither does my service tag code on del website.

Please please help me Smiley Sad(

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4 Replies
ieee488
6 Gallium

RE: My XPS 15 9560 Won’t boot

Did you buy from Dell.com or a store?

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Chanboth
1 Nickel

RE: My XPS 15 9560 Won’t boot

dell.com

I also got multiple emails with the customer assistant person regarding my ETA delivery throughout this holiday season and have been working out well.

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9 Rhodium

RE: My XPS 15 9560 Won’t boot

Two orange/4 white is a memory error.

Since this is brand new, it's up to you -- you can contact Dell (or your seller if it was not sold direct from Dell) and ask for a replacement system.

Otherwise, unplug the system, remove the base cover and disconnect the battery.  Hold the power button for 30 sec and remove and reinstall the memory module(s).  That should fix it.  If it doesn't, ask for a replacement system.

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Chanboth
1 Nickel

RE: My XPS 15 9560 Won’t boot

i don’t want to get the back lid out as it might breach my warrenty. The guy at dell called me upon my email requested and he suggested it was because of static thus the hardware struggled to operate. Kinda makes sense because I left it for an hour then it’s charging after so surely there was something draining out the battery. It now starts up like a new laptop and i’m glad with that. Just doing all these updates now.

I will keep you guys updated with the status of the laptop. thanks for the suggestion

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