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teejayquaye
1 Copper

My XPS 9560 does not detect any bootable usb drive apart from the recovery usb drive

In an attempt to reset my pc, I used the dell OS recovery tool.

After a successful recovery, the laptop does not detect any other bootable usb drive in BIOS.

What can I do to reverse this? 

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2 Replies
Community Manager
Community Manager

RE: My XPS 9560 does not detect any bootable usb drive apart from the recovery usb drive

Hi teejayquaye,

Thanks for posting.

Apologies that your system is not working as expected.  

First thing to do is to check that the drivers were installed in the proper order.  If not, then it could cause problems.  Here is some information from the Dell Knowledge Base that may be helpful.


Dell-Robert P
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To help us troubleshoot, please send us the Dell service tag number via a private message
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jphughan
5 Rhenium

RE: My XPS 9560 does not detect any bootable usb drive apart from the recovery usb drive

Flash drives can be set to be bootable in Legacy BIOS and/or UEFI mode, and system BIOS configs can have them set to boot Legacy only, UEFI only, or both (if UEFI is enabled along with Legacy Option ROMs).  Make sure that the flash drives you're trying supporting being booted in the mode that your system is configured to allow.

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