yoav.segman
1 Copper

My dell E7440 got burn near screen

Hi Support,

My name is Yoav and I'm from Israel, 

I have a computer Dell E7440 type business-SN BSBSJ12
Who bought less than two years ago with full on site support for three years.
Yesterday I worked with it and it's started to smoke and burn with fire near the screen, even burned myself a little (while trying to turn off your computer)
Today I did a long conversation with Israel Dell support and sent them pictures, based on the pictures, they decided that I caused the damage to my computer, they not willing even to inspect or repair

What exactly should I do?

Is that the level of service you provide?

Thank you (big business client that is very disappointed)
Yoav Sagman
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