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mayachhi
1 Nickel

My dell inspiron 5559 wont start up and only shows the dell logo

yesterday i got the update info so i clicked on it to update my laptop but it wouldnt waited for couple of hours but it wouldnt. it didnt even begin it was at 0% for hours. so i forced turn it off... now the only things it shows is his dell logo and the black screen for 3 sec and then dell logo... pls help T.T

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14 Replies
LSUFAN51
4 Ruthenium

RE: My dell inspiron 5559 wont start up and only shows the dell logo

Windows 10 is on the system?

In the meantime, power on system, wait about 3 minutes,  close the lid ( please don't power off), turn over the computer, remove AC adapter and then battery. Press the 'Power On" button for 15 seconds to release Static Flea Power. Replace battery, adapter, and then power on system. Hopefully system start normally.

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LSUFAN51
4 Ruthenium

RE: My dell inspiron 5559 wont start up and only shows the dell logo

Any update mayachhi ?

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mayachhi
1 Nickel

RE: My dell inspiron 5559 wont start up and only shows the dell logo

Nope it didn't.... T.T.

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LSUFAN51
4 Ruthenium

RE: My dell inspiron 5559 wont start up and only shows the dell logo

Please run diagnostic to check the hardware on system by following the steps below:

1. Power off system. Remove all peripherals ( except AC adapter)

2. Power on system, quickly start tapping F12 continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click on it.  After quick tests, click on Hard drive, and select Thorough Test Mode. Run Memory as well. Report back any error code.

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mayachhi
1 Nickel

RE: My dell inspiron 5559 wont start up and only shows the dell logo

I am trying but i think I did wrong... i clicked on hard drive, it did some test And then clicked on thorough test mode and i clicked on memory and its doing soke test I guess....

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LSUFAN51
4 Ruthenium

RE: My dell inspiron 5559 wont start up and only shows the dell logo

My Apologies.....

I meant to say,  after the thorough test had finished on the hard drive and there isn't a error code then I suggest you do the same step for Memory as well.

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mayachhi
1 Nickel

RE: My dell inspiron 5559 wont start up and only shows the dell logo

Done. All test were good...

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mayachhi
1 Nickel

RE: My dell inspiron 5559 wont start up and only shows the dell logo

I am doing hard drive test again but this time  it will take 3 and half hours ..

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LSUFAN51
4 Ruthenium

RE: My dell inspiron 5559 wont start up and only shows the dell logo

Windows 10 is on the system? If you don't know, please enter the service tag number onto the link below. After, you should see which windows is on the system.

Support | Dell US

How to find Dell Service Tag (Official Dell Tech Support ...

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