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My dell inspiron 5559 wont start up and only shows the dell logo
yesterday i got the update info so i clicked on it to update my laptop but it wouldnt waited for couple of hours but it wouldnt. it didnt even begin it was at 0% for hours. so i forced turn it off... now the only things it shows is his dell logo and the black screen for 3 sec and then dell logo... pls help T.T
LSUFAN51
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October 21st, 2017 16:00
:emotion-2:
Windows 10 is on the system?
In the meantime, power on system, wait about 3 minutes, close the lid ( please don't power off), turn over the computer, remove AC adapter and then battery. Press the 'Power On" button for 15 seconds to release Static Flea Power. Replace battery, adapter, and then power on system. Hopefully system start normally.
LSUFAN51
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October 23rd, 2017 08:00
Any update mayachhi ?
mayachhi
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October 24th, 2017 07:00
Nope it didn't.... T.T.
LSUFAN51
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October 24th, 2017 07:00
Please run diagnostic to check the hardware on system by following the steps below:
1. Power off system. Remove all peripherals ( except AC adapter)
2. Power on system, quickly start tapping F12 continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click on it. After quick tests, click on Hard drive, and select Thorough Test Mode. Run Memory as well. Report back any error code.
LSUFAN51
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October 24th, 2017 08:00
Windows 10 is what I need, therefore no need to look for the service tag number.
LSUFAN51
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October 24th, 2017 08:00
My Apologies.....
I meant to say, after the thorough test had finished on the hard drive and there isn't a error code then I suggest you do the same step for Memory as well.
mayachhi
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October 24th, 2017 08:00
It is Windows 10. I'm sorry but what is service tag number ?
mayachhi
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October 24th, 2017 08:00
Done. All test were good...
mayachhi
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October 24th, 2017 08:00
I am doing hard drive test again but this time it will take 3 and half hours ..
LSUFAN51
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October 24th, 2017 08:00
Windows 10 is on the system? If you don't know, please enter the service tag number onto the link below. After, you should see which windows is on the system.
Support | Dell US
How to find Dell Service Tag (Official Dell Tech Support ...
mayachhi
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October 24th, 2017 08:00
I am trying but i think I did wrong... i clicked on hard drive, it did some test And then clicked on thorough test mode and i clicked on memory and its doing soke test I guess....
LSUFAN51
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October 25th, 2017 08:00
You could either reinstall windows 10 or use the Repair Your Computer option.
LSUFAN51
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October 25th, 2017 08:00
Select your keyboard language:
LSUFAN51
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October 25th, 2017 08:00
I'm assuming there are no error codes:
Please create a Windows 10 installation media on a blank USB flash drive with at least 8GB of space. You could download the window 10 installation media from the link below.
Download Windows 10 - microsoft.com
After you created the windows 10 installation media:
1. Insert the recovery media (flash drive) into the USB port on the system
2. Power the computer off
3. Power on computer, quickly tap the F12 key continuously until you see Preparing one time boot menu in the top corner of the screen
4. At the boot menu, select the device (flash drive) under UEFI BOOT