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Last reply by 09-16-2013 Solved
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2 Bronze
2 Bronze

My laptop freezes and makes an annoying buzzing sound

Hi,

I have a Dell Inspiron n5110 

while i'm using it suddenly it freezes and the mouse pointer freezes for 2 or 3 seconds making an annoying buzzing sound if i'm playing a song or i'm playing a game 
i installed a new version of windows and an anti virus but nothing the problem still the same.. even I cleaned the fan 

any help please!!

Solutions (2)

Accepted Solutions
4 Germanium

Hi deadmanwalking6662020,

Does it happen while running a specific application?

Do you get any error message on screen?

Please share the operating system installed. 

Please check if the issue persists in safe mode. You can check the system in safe mode by following the steps below:

  • Restart the computer.
  • Tap the F8 key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
  • Select “Safe Mode with Networking” from the menu using the arrow keys on the keyboard and then press the <Enter> key.
  • Select the user account at the log in screen.
  • Check if the issue persists.   
     
You may run hardware diagnostics to check the functionality of system hardware by following the steps below: 
 
  • Please restart the system.
  • As soon as you see the blue Dell logo, start tapping the ‘F12’ key.

Note: If you wait too long and the Microsoft Windows appears, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again.

  • After we have pressed ‘F12’ key then a new window will appear. Now highlight the “Diagnostics” and press ‘Enter’ to initiate EPSA diagnostics.

  • The ePSA starts running the ‘quick test’ without waiting for user input.
  • Make a note of error code if any.

Please reply with findings. 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

View solution in original post

Community Accepted Solution
4 Germanium

Hi deadmanwalking6662020,

From the screenshot above, it appears to be an issue with video drivers. You may follow the steps below to uninstall and re-install the video drivers on your computer:

  • Click on “Start” and right click on “Computer”.
  • Click on “Manage”.
  • Click on “Device Manager”.
  • Under “Display adapters”, you will find the video driver listed.
  • Right click on it and click on “uninstall”. (Check and make a note of the driver installed on your system and re-install the driver from the below steps accordingly).
  • Check the box to delete the software.
  • Restart your system and click on the link: http://dell.to/QjjZDA
  • Enter the Service Tag of your system and select the operating system.
  • You will find the video driver under “Video”.
  • Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the driver on your desktop.
  • Once the driver is saved on desktop, right click on it and select “Run as administrator”.
  • Install the video driver by following the on screen instructions.
  • Check if the issue is resolved or not. If the issue still persists, update the system BIOS.

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.  

  • Click on the below link: http://dell.to/QjjZDA
  • Enter the Service Tag of your system and select the operating system.
  • Go to “BIOS” and click on the BIOS available.
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the BIOS on your desktop.
  • Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
  • Follow the prompts on screen and restart your computer.

Please share the findings. 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

View solution in original post

Community Accepted Solution
Replies (9)
4 Germanium

Hi deadmanwalking6662020,

Does it happen while running a specific application?

Do you get any error message on screen?

Please share the operating system installed. 

Please check if the issue persists in safe mode. You can check the system in safe mode by following the steps below:

  • Restart the computer.
  • Tap the F8 key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
  • Select “Safe Mode with Networking” from the menu using the arrow keys on the keyboard and then press the <Enter> key.
  • Select the user account at the log in screen.
  • Check if the issue persists.   
     
You may run hardware diagnostics to check the functionality of system hardware by following the steps below: 
 
  • Please restart the system.
  • As soon as you see the blue Dell logo, start tapping the ‘F12’ key.

Note: If you wait too long and the Microsoft Windows appears, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again.

  • After we have pressed ‘F12’ key then a new window will appear. Now highlight the “Diagnostics” and press ‘Enter’ to initiate EPSA diagnostics.

  • The ePSA starts running the ‘quick test’ without waiting for user input.
  • Make a note of error code if any.

Please reply with findings. 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

Community Accepted Solution
2 Bronze
2 Bronze

I did what you told me

my laptop passed all the tests i the diagnosis then i made it in the safe mode after that but the problem still the same  
after a while of using my laptop it froze again then  after 3 or seconds the screen went black then it came again and it gave me that notification 
  

4 Germanium

Hi deadmanwalking6662020,

From the screenshot above, it appears to be an issue with video drivers. You may follow the steps below to uninstall and re-install the video drivers on your computer:

  • Click on “Start” and right click on “Computer”.
  • Click on “Manage”.
  • Click on “Device Manager”.
  • Under “Display adapters”, you will find the video driver listed.
  • Right click on it and click on “uninstall”. (Check and make a note of the driver installed on your system and re-install the driver from the below steps accordingly).
  • Check the box to delete the software.
  • Restart your system and click on the link: http://dell.to/QjjZDA
  • Enter the Service Tag of your system and select the operating system.
  • You will find the video driver under “Video”.
  • Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the driver on your desktop.
  • Once the driver is saved on desktop, right click on it and select “Run as administrator”.
  • Install the video driver by following the on screen instructions.
  • Check if the issue is resolved or not. If the issue still persists, update the system BIOS.

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.  

  • Click on the below link: http://dell.to/QjjZDA
  • Enter the Service Tag of your system and select the operating system.
  • Go to “BIOS” and click on the BIOS available.
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the BIOS on your desktop.
  • Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
  • Follow the prompts on screen and restart your computer.

Please share the findings. 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

Community Accepted Solution
2 Bronze
2 Bronze

after following those steps it's really working well till now 
really thank you 
i appreciated your help :emotion-1:  

4 Germanium

Hi deadmanwalking6662020,

I am glad that the issue is resolved.

Please feel free to get in touch in case you have any further questions. 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

2 Bronze
2 Bronze

Hi Chinmay S

I upgraded my windows version from 7 to 8 and it was working perfectly for 2 days or 3 then today it happened the same thing it froze making that annoying buzzing sound for maybe 3 or 4 seconds

I did everything you told me before but the problem still the same

and i found a video it's almost like what happens to my lap
i have the same case of freezing but for 3 or 4 seconds

http://www.youtube.com/watch?v=WpyaJ3-CoOM 

4 Germanium

Hi deadmanwalking6662020,

Do you get the same error "Display driver has stopped working"?

Does it happen while running a specific application?

Did you perform a clean install (Format and then installation) of Windows 8 or have upgraded the Windows 8?

You may try using your computer in 'Safe Mode with Networking' and see if the issue still persists. Steps to access ‘Safe mode with Networking’: 

To boot the system in safe mode with networking on Windows 8

Press the Win+R key combination and type msconfig in the run box and hit enter.

Switch over to the boot tab, and click on the Safe Boot check box.

You also need to choose the type of Safe Boot option as "Network"

The Active Directory option pertains to restoring a server that is a Domain Controller for your network. Once you have chosen your option click the ok button and restart your machine.

You PC will be booted into Safe Mode automatically.

If you restart you PC you will just keep getting booted into Safe Mode, to stop this open msconfig again and uncheck the Safe Boot option, then hit the ok button. Check if the issue persists there.  

Another step you can try is to disable the wireless of your computer and connect your computer to Internet with wired connection (Ethernet) and see if it exhibits the same behavior. 

Please reply with findings 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

2 Bronze
2 Bronze

I have a TOSHIBA lap top, and I found that the further away from the modem the quicker the freeze and the buzzing. When I'm in the same room as the modem, it doesn't do it.   I hope this helps you.

2 Bronze
2 Bronze

chinmay I have a mx17 r4 alienware I have kinda same problem but my screen goes black when ever I am in a game only in games then I get the buzzing noise and sometimes it reboots and sometimes I have to manually do it myself I have windows 7 64 bit

 

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