Highlighted
GRockabilly
1 Copper

My laptop keyboard doesn't work

Hello,

I bought a Dell Inspiron 15 5558 laptop two days ago. I turned on this laptop and the keyboard doesn't work. I have used the screen keyboard to finish the configuration (date, time, name and more), thinking that the problem was in the configuration, but not.

What's the problem? How Can I solved it?

Thanks. Smiley Wink

0 Kudos
5 Replies
LSUFAN51
4 Ruthenium

RE: My laptop keyboard doesn't work

1. Right click Start's button( or press windows key and X key at the same time)

2. Click Control Panel

3. System And Security

4. System and Maintenance, a) Stroll down a little, b) Troubleshoot common computer problem

5. Look to the left side of the page - click " view all "

6. Click on Hardware And Devices

0 Kudos
LSUFAN51
4 Ruthenium

RE: My laptop keyboard doesn't work

Or.....

Update the Keyboard drivers:

1. Right click Start's button( or press windows key and X key at the same time)

2. Click Device Manager

3. Look for Keyboards

4. Right click on the driver icon and click on Update Driver Software.

5. Click on Search automatically for the updated driver software.

AHernandez10
1 Copper

RE: My laptop keyboard doesn't work

Hello.

I have a dell inspiron 15 5558 laptop 1 day ago and when I start it. The volume in the keyboard did not work it show (Find In page) so I couldn't find how to put the volume up and down.

What can I do?

Thanks.

LSUFAN51
4 Ruthenium

RE: My laptop keyboard doesn't work

Just making sure you tapping the correct keys.....

Inspiron 15 5558 Specifications -Page 18

  

0 Kudos
LSUFAN51
4 Ruthenium

RE: My laptop keyboard doesn't work

You should check to see if all windows updates are installed.

1. Press Windows logo key on the left bottom taskbar,and then click Settings

2. Select Update & security > Windows Update > Check for updates. Install any available updates and restart your PC if required. 

You can also update the Audio driver in Device Manager.

1. Type Device Manager onto the search bar, look under "Sound, video, and game controllers", select your sound card, open it, select the Driver tab, and select Update Driver.