kemo2013
1 Nickel

My xps 15z ethernet driver will not install its saying that "installer can't find Atheros AR81 Family Ethernet controller on your system"

i know this forum has to do with hardware but if anyone can help with this problem i would appreciate it alot i had to reboot my laptop and when i was installing a the drivers i reach the point of me installing the ethernet driver i would not complete installation and will always give me the message  

"installer can't find Atheros AR81 Family Ethernet controller on your system" 

i really dont know what this mean and how to fix it but i do know that i cant access the internet do to that one problem and it sucks so please can someone aid me in this problem 

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13 Replies
Moderator
Moderator

Re: My xps 15z ethernet driver will not install its saying that "installer can't find Atheros AR81 Family Ethernet controller on your system"

Hi kemo2013,

Welcome to the community.

This error message would mean either you are installing incorrect driver or Ethernet card is not detected on the system. Kindly let us know the version of the windows installed on the system along with the screenshot of the device manager.

To ensure that you are installing correct driver please check the link below to download the Ethernet driver for your system:

downloads.dell.com/.../R296457.exe

If you have any further queries feel free to reply to us.

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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kemo2013
1 Nickel

Re: My xps 15z ethernet driver will not install its saying that "installer can't find Atheros AR81 Family Ethernet controller on your system"

Well it's the right driver I think cause I got it from the official website and also from the driver cd and the version of windows i have installed is windows seven home premium I can't get a screen shot of my device manager right now cause I need a new AC adapter but in my device manager the Ethernet controller is not there under the network section only the wifi device are there and I don't know why but I will try to get the screenshot and show u
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Moderator
Moderator

Re: My xps 15z ethernet driver will not install its saying that "installer can't find Atheros AR81 Family Ethernet controller on your system"

Hi  kemo2013,

Thanks for your reply. Kindly download the driver from the above site and let us know what happens when you try install the same.

Also, do we see any drivers in device manager with a yellow exclamation mark. Please let us know these details so we can advise you further.

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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kemo2013
1 Nickel

Re: My xps 15z ethernet driver will not install its saying that "installer can't find Atheros AR81 Family Ethernet controller on your system"

i downloaded the driver of the link and i still receive the same message and here is the print screen 

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Moderator
Moderator

Re: My xps 15z ethernet driver will not install its saying that "installer can't find Atheros AR81 Family Ethernet controller on your system"

Hi kemo2013,

Thanks for providing us this information. Kindly remove the Avast  firewall from the system and then try to install the Ethernet driver from the link mentioned in first post.

Also, download the Bluetooth application from the link below:

downloads.dell.com/.../YPYJF_A04_ZPE.exe

Please perform these steps and let us know the results, so we can advise you further.

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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kemo2013
1 Nickel

Re: My xps 15z ethernet driver will not install its saying that "installer can't find Atheros AR81 Family Ethernet controller on your system"

i dont have avast installed anymore but i turned off the window defender firewall and i installed the blue tooth driver but its still giving me the same message i dont really understand it could it be the OS

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kemo2013
1 Nickel

Re: My xps 15z ethernet driver will not install its saying that "installer can't find Atheros AR81 Family Ethernet controller on your system"

ok i deleted the firewall from the system and tried to install the Ethernet driver the same message  

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Robin3
3 Argentium

Re: My xps 15z ethernet driver will not install its saying that "installer can't find Atheros AR81 Family Ethernet controller on your system"

This may help you with the yellow mark next to Avast! NDIS filter miniport. This may require you to re-install and use avast! as your security

forum.avast.com/index.php

This will solve the yellow marks next to Bluetooth Peripheral Device

1- go to device manager.

2- right click on "Bluetooth Peripheral Device"

3- select "Update Driver Software...".

4- choose "Browse my computer for driver software".

5- choose "Let me pick from a list of device drivers on my computer".

6- select "Ports (COM & LPT)".

7- select "Microsoft" at "Manufacturer" list.

8- finally select "Standard Serial over Bluetooth link"

you may be asked to continue which you should do so.

After you have done all above, have another go at trying to install the ethernet drivers

Robin

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PudgyOne
6 Indium

Re: My xps 15z ethernet driver will not install its saying that "installer can't find Atheros AR81 Family Ethernet controller on your system"

kemo2013,

 

Please continue with and Paul.

Did you install/reinstall the operating system? If yes, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Start with the Dell System Software and the chipset drivers and follow the list.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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