This is my first post in this community. I used M1210 which was purchased in other country which was given to me by one of relative. According to the record it was purchased on 2006, yet I started using it on 2008.
The laptop current problem is intermittent blank screen during POST. And sometimes some graphical distortion. On final week of December it shows a blue screen error. I've done some research and found out that it seems the graphic card is problematic. To make things worse the warranty just expired on 21 October 2009 and the laptop just got it mainboard replaced on 12 February 2009 due wifi switch & media button problem.
After reading the article about GPU bug, I tried to check using the method described on http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_DBECF64CFEDA449398CB9E859D4944A5&isLegacy=true and got 2 blinking LEDs.
I just called Dell technical support here explaining problem on my laptop. Unfortunately they keep refusing to take a look due warranty already expired and keep telling me to send it to distributor. The customer service who answered my call tried to dodge in several ways even when I asked nicely to talk with the supervisor. She finally put me on with a supervisor from other section (that what she claims yet before that she claims none supervisor was in since it's still holiday) To make ti worse they said if the problem is on GPU side which need to replace the mainboard I will be charged of for the replacement parts. I tried to explain about the article and they keep dodging the topic, yet when I reconfirm about the portable POST diagnostic result they admit that GPU have problem. But still they just keep telling me to extend warranty and even told me to send the laptop back to the place it was bought. Also got an argument with supervisor regarding the heating problem where he mention about changing the cooling part of the GPU, which I believe will void any warranty (the laptop is still on warranty till October 2009 😞 ) In short they just keep me running in circle , the supervisor only talks about company procedures and more procedures plus regulations.
I understand that Dell provide warranty extension for the system due GPU problem but the extension was calculated on the day the system was bought. Alas this board was installed for replacement of previous board. It is very painful to have this kind of experience where your system got replaced with one that cause problem after the warranty ends.
In addition I tried to turn the system on again to back up some files, now there's new problem showing up telling me the plugged in power adaptor was not Dell original and the system will be slowed and battery will not charge. I've tried to plug out the adaptor to test, and reconnect the adaptor. Alas system report that battery is not charging.
Before changing the board I hardly got any problem, yes this replacement board seems giving more more problems; not to mention the dodgy tech support who just repeating "extend the warranty"
I would really appreciate any help or input from any Dell representatives who read this, as I'm really doubtful to extend my warranty due such treatment and such problematic hardware I got now.
I've been reading thru the articles regarding the NVIDIA Settlement on Lionel blog ( http://en.community.dell.com/dell-blogs/Direct2Dell/b/direct2dell/archive/2010/09/30/nvidia-gpu-update-nvidia-class-action-lawsuit-and-limited-warranty-enhancement.aspx ) and found some interesting part : The maximum combined period for the initial warranty and the limited-warranty enhancement is 60 months. Systems purchased with 60-month warranties will not be extended. Customers whose warranties have expired will be eligible for this limited warranty enhancement from the date the initial warranty expired."
According from that part, the maximum extended warranty is 60 months. Yet why did the customer service just put keep steering me around and around about expired warranty and extend warranty even though I have explained about the problem? emoticon.Sad.title
"Systems purchased with 60-month warranties will not be extended."
That refers to people who BOUGHT a warranty extension to total 60 months. It sounds like your warranty was not that long.
You have two things working against you... The age of the machine (over 4 years old) and the settlement. Your best bet is to file a claim in the settlement once the claim forms are available. You may get something out of it - better than nothing.
I would not recommend putting more money into the machine due to its age and the problematic GPU.....
Community Member Since 2003
Thank you for clearing that up. As for the age of machine, the tag is 2006 but the board is early 2009. It's very surprising to have problem carnival with board only nearing 2 years, while all precautions are taken i.e putting the laptop on cooler pad all the times etc. etc. As for claim for settlement, after such reply in dodgy style where they sounded like have no idea of the bug (or may be don't want to know emoticon.Confused.title ) I'm tired with horrid stuff from any of staff down here.
As for your advise:
"I would not recommend putting more money into the machine due to its age and the problematic GPU"